Customer Service Advisor - £11.50 per hour hybrid after training

South West Recruitment

  • Ringwood, Hampshire
  • £50.00 per hour
  • Temporary
  • Full-time
  • 1 month ago
  • Apply easily
We are looking for customer service superstars to provide first line support for Gas Provider clients.Your role is to answer telephone calls and book engineers appointments.You will also answer any questions sympathetically using a comprehensive list of FAQ's.Agents are responsible for the appropriate call handling of incoming customer phone calls. Agents shall be responsible for:● Displaying a positive, empathetic and courteous attitude toward our Client's products, services, rates and customers at all times;
● A strong command of spoken and written in the required language.
● Communicating through listening to and interpreting customer needs and questions. Once customer needs have been identified, Agents must be able to effectively and efficiently service the customer;
● Accurately recording details of each call on the customer services tool, including name, phone number and post code or email address and a description of their enquiry;
● Using reasonable efforts to provide a seamless transaction and respectful interaction with other Agents, supervisors or other appropriate personnelSalary: £11.50 per hourLocation: Main Office is in Ringwood, Hampshire. Hybrid after trainingHours: 45 paid hours per week.Shifts: Rota hours: Monday-Sunday 8am-6pmKey Competencies:● Good written and verbal skills in the required languages.
● Excellent interpersonal skills
● Professional and emotionally resilient.

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