Care Navigator Team Leader

NHS

  • York
  • Permanent
  • Full-time
  • 18 days ago
The Reception Team Leader at Jorvik Gillygate Practice plays a crucial role in ensuring the smooth and efficient operation of the reception area. The ideal candidate will have excellent IT skills, oversee the reception team, managing patient interactions, and maintaining a welcoming and professional environment for all visitors.The Reception Team Leader is responsible for ensuring that all administrative tasks are completed accurately and in a timely manner, contributing to the overall effectiveness of the practice.Main duties of the job
  • Lead and manage the reception team, providing guidance, support, and training as needed.
  • Excellent IT skills, with proficiency in Microsoft Office Suite and practice management software (e.g., SystmOne, scheduling systems).
  • Oversee the scheduling and management of patient appointments, ensuring optimal use of practice resources.
  • Ensure that all patient inquiries, whether in person, over the phone, or via email, are handled promptly and professionally.
  • Maintain accurate patient records and ensure compliance with data protection regulations.
  • Monitor and manage the reception area to ensure it is tidy, welcoming, and equipped with necessary materials.
  • Collaborate with healthcare professionals and administrative staff to ensure seamless practice operations.
  • Handle any escalated patient concerns or complaints, ensuring they are resolved effectively and in line with practice policies
About usJorvik Gillygate Practice are a forward thinking, innovative and driven organisation who recognise that the quality of care we provide is only as good as the quality of the people that work at our practice.We are committed to providing each other with an open friendly and supportive environment where all staff are comfortable sharing ideas and who can expect to be provided with all the tools and support, they need to enjoy working and succeeding at Jorvik Gillygate.DetailsDate posted15 August 2025Pay schemeOtherSalaryDepending on experienceContractPermanentWorking patternFull-timeReference numberA3630-25-0011Job locationsWoolpack HouseThe StonebowYorkNorth YorkshireYO1 7NPEast Parade Medical Practice89 East ParadeYorkYO317YDSouth Bank Medical Centre175 Bishopthorpe RoadYorkYO231PDJob descriptionJob responsibilities
  • Team Leadership: Lead, manage, and motivate the reception team to deliver excellent customer service. Conduct regular team meetings and performance reviews to ensure staff development and engagement.
  • Operational Management: Oversee the scheduling and management of patient appointments, ensuring efficient use of practice resources and minimising wait times.
  • Patient Interaction: Ensure all patient inquiries, whether in person, over the phone, or via email, are handled promptly, professionally, and with empathy.
  • Record Keeping: Maintain accurate patient records and ensure compliance with data protection regulations. Implement and monitor systems for efficient data management.
  • Policy Development: Develop and implement reception policies and procedures to enhance efficiency and patient satisfaction. Regularly review and update these policies as needed.
  • Reception Area Management: Ensure the reception area is tidy, welcoming, and equipped with necessary materials. Address any maintenance or supply issues promptly.
  • Complaint Resolution: Handle escalated patient concerns or complaints, ensuring they are resolved effectively and in line with practice policies.
  • Collaboration: Work closely with healthcare professionals and administrative staff to ensure seamless practice operations and effective communication.
Job descriptionJob responsibilities
  • Team Leadership: Lead, manage, and motivate the reception team to deliver excellent customer service. Conduct regular team meetings and performance reviews to ensure staff development and engagement.
  • Operational Management: Oversee the scheduling and management of patient appointments, ensuring efficient use of practice resources and minimising wait times.
  • Patient Interaction: Ensure all patient inquiries, whether in person, over the phone, or via email, are handled promptly, professionally, and with empathy.
  • Record Keeping: Maintain accurate patient records and ensure compliance with data protection regulations. Implement and monitor systems for efficient data management.
  • Policy Development: Develop and implement reception policies and procedures to enhance efficiency and patient satisfaction. Regularly review and update these policies as needed.
  • Reception Area Management: Ensure the reception area is tidy, welcoming, and equipped with necessary materials. Address any maintenance or supply issues promptly.
  • Complaint Resolution: Handle escalated patient concerns or complaints, ensuring they are resolved effectively and in line with practice policies.
  • Collaboration: Work closely with healthcare professionals and administrative staff to ensure seamless practice operations and effective communication.
Person SpecificationQualificationsEssential
  • GSCE grade A to C in English and Maths
ExperienceEssential
  • Previous experience in a reception or administrative management role, preferably in a healthcare setting.
  • Excellent IT skills, with proficiency in Microsoft Office Suite and practice management software e.g. SystmOne, scheduling systems.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal abilities.
  • Proficiency in using computer systems and office software.
  • Strong organisational skills and attention to detail.
  • Ability to handle sensitive information with confidentiality and professionalism.
Person SpecificationQualificationsEssential
  • GSCE grade A to C in English and Maths
ExperienceEssential
  • Previous experience in a reception or administrative management role, preferably in a healthcare setting.
  • Excellent IT skills, with proficiency in Microsoft Office Suite and practice management software e.g. SystmOne, scheduling systems.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal abilities.
  • Proficiency in using computer systems and office software.
  • Strong organisational skills and attention to detail.
  • Ability to handle sensitive information with confidentiality and professionalism.

NHS