Duty Manager

• Permanent
• Part-time, 20 hours p/week
• Full training will be given
• Evening and weekend work will be necessary. Overtime may be required from time to time. Some flexibility in the working week may be required.
• For further information on the venue,

• To ensure all people carry out their work in line with their Job Descriptions or Work Plans.
• To manage all staff on your shift in a responsible manner making sure that all areas are covered correctly
• To make sure that your shift has adequate staffing levels and to report any shortage of staff.
• To inform the volunteer coordinator of any absences or issues that the staff have.
• To ensure that volunteers details are protected in line with confidentiality guidelines and policies.
• To operate the projectors in a responsible manner, ensuring that all films go on at the correct time, including adverts, and end credits are left to run without shortening the sequence.
• To close down all machines at night ensuring that everything is switched off in accordance with procedures.

• To cash up the daily box office and kiosk takings efficiently following established procedures.
• To enter the day's takings on to the paying in book ready for banking the next day.
• To ensure that all cash is locked away in the safe at night . To check the change box.
• To ensure the building is secured at the end of the evening, all locks and chains are secured into position, the securing of chains is the duty managers responsibility. It is essential toilets are checked making sure there are no patrons left in the building.
• To set the alarm system on leaving the building.

• To ensure all screens are cleaned and brushed out after shows.
• To ensure the foyer area is cleaned including emptying bins and that staff are regularly checking toilets as required by Plaza policies. Any damaged areas such as seating are marked and sealed off as required by Health and Safety and reported for repair.
• To ensure that the kiosk area is kept clean and that at the end of the day all machines are cleaned correctly all floats are done and locked away in the downstairs safe.
• To ensure that the Office is locked up on leaving at night.

• To make sure all chains are removed from firedoors and that side gate is unlocked before the public arrive, to put chains back on at night and lock side gate, securing the building.
• To sign the Health and Safety tick sheet stating that all chains have been removed and side gate open and no obstructions are in front of fire doors or escape exits.
• Ensure that the carpark barrier is secured in position, upon opening to the public or as required.
• To lock the car park barrier at closing time.
• Ensuring that all Cinema activities are undertaken to legal requirements and Cinema policies, especially as regards Health and Safety, Fire, Security, adherence to the Cinema's Licence conditions and Equal Opportunities.
• To ensure compliance with all relevant Health & Safety legislation.
• To carry out all personal duties in a manner that demonstrates both an understanding of, and commitment to, all cinema policies and codes of practice.

• Any activities requested by the Cinema Manager, in support of the Cinema and its community activities.

• Leadership: Proven experience in leading and motivating a team.
• Communication: Excellent verbal and written communication skills
• Customer Service: Ability to provide exceptional customer service
• Problem solving: Ability to identify and resolve issues effectively
• Organisation: Strong oranisational skills and ability to manage multiple tasks
• IT: Familiarity with computer systems
• Flexibility: Ability to work evenings, weekends and bank holidays as required
• Experience in Hospitality: Knowledge or experience in hospitality sector is a plus

• Technical Skills: Digital projection experience and familiarity with POS systems and other cinema related technology
• First Aid Qualifications: A first Aid qualification is desirable.

• Professional Demeanor: Maintaining a professional and positive attitude.
• Enthusiasm: A genuine passion for cinema and providing great customer experience.
• Initiative: A proactive approach to problem solving and improving the cinema's operations
• Friendly: A positive and friendly attitude to customers and work colleagues.
• Reliability: To consistently perform all duties, meet deadlines and fulfill commitments, you must be trustworthy, responsible and accountable for your actions and contributions to the team, and you must be able to work with minimal supervision.

Independent Cinema Office