Independent Living Advisor

The Guinness Partnership

  • Crewe, Cheshire
  • £26,271 per year
  • Permanent
  • Full-time
  • 3 hours ago
Job Category: Care and Support ServicesJob Description:Would you like to join our team as an Independent Living Advisor and help us to deliver an excellent service for our residents? This is a great opportunity for anyone who is a customer-focused team player.Reporting to the Independent Living Manager, you will be responsible for providing an intensive housing management service to our customers. This will include developing successful relationships, assisting prospective customers to view properties and settle into their accommodation, assisting in tenancy management matters and ensuring customers understand their rights and responsibilities per their tenancy agreement.The successful candidate will work Monday - Friday, and will be working across our different schemes in Crewe and the surrounding areas. You will need to hold a full UK Driving Licence and have access to your own vehicle.Key Responsibilities:
  • Accessible service: You will assist customers in accessing housing benefit assistance or financial advice to pay rent/service charges.
  • Promoting independence: You will complete referrals for assistive technology, aids and adaptations which will help to maintain customer independence.
  • Health & Safety compliance: You will carry out periodic site inspections and tests to ensure the scheme is fully operational and Health and Safety compliant, as well as monitoring the quality of contractors, such as window cleaning and grounds maintenance.
  • Stakeholder engagement: You will develop and maintain good working relationships with other colleagues across Guinness to ensure a seamless service is delivered to our customers around the general management, maintenance and security of the scheme.
Role Criteria:Essential:
  • Previous experience of working in an advisory role supporting the elderly and vulnerable with a proven ability to foster a spirit of co-operation and a sense of independence within this group.
  • Demonstrable commitment to Equality and Diversity.
  • Ability to adapt communication style to suit individual needs or when explaining technical information.
  • Previous experience in carrying out administrative work including numeracy work.
  • Ability to work on own initiative and as part of a team.
  • Good verbal and written communication.
  • Good knowledge of Microsoft Office.
  • Full UK Driving Licence and access to own vehicle.
In return for your hard work, we offer:
  • Competitive salary of £26,271 per annum
  • 25 Days Holiday + Bank Holidays + Buy Extra Holiday + Increases with length of service.
  • Healthcare Cashback Plan.
  • Pension Contributions - up to 9% on a matched basis.
  • Life Assurance.
  • Employee Assistance Programme offering offer include face-to-face counselling, a stress helpline and tax, fitness and childcare advice.
  • A benefit scheme which pulls together a range of special offers and great deals. You can make savings on everyday shopping, fashion, electronics, travel, leisure and days out.
If you're interested in joining us and would like to apply for this role, please review the role profile to view all of the key responsibilities and to ensure you meet the essential criteria.Please note: A DBS is required for this role which will be paid for by The Guinness Partnership.Interviews will take place in person on Friday 26th September 2025.TJTGPREEDTGPAbout Us:The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

The Guinness Partnership