Field Service Engineer – Measurement & Analytics Service
ABB
- St Neots, Cambridgeshire
- Permanent
- Full-time
- To deliver field-based service offerings on customer’s premises, focussing mainly (although not exclusively) on ABB Measurement & Analytics Flow & Instrumentation product lines.
- Develop and maintain customer relationships and satisfaction with field- based service solutions.
- Support the development and delivery of ABB Ability™ Digital Service Solutions, working with product managers and service product managers as required. Assist with taking these innovative solutions to market.
- Work with aftersales support team to develop service solutions and training material for delivery to partners and customers alike.
- Responsible for maintaining and delivering high standards of Health & Safety and exceeding customers’ safe-working expectations.
- Regular customer liaison and problem solving.
- Working as part of the service team to deliver on-site and workshop based service, repair, calibration and advanced digital solutions.
- Working closely with key stakeholders, including our sales team to develop new strategies and strengthen relationships whilst helping identify opportunities for new product sales and service opportunities.
- Preferably qualified to ONC/HNC level in instrumentation, measurement control / equivalent, or have served a recognised apprenticeship in a relevant discipline.
- Good PC skills, and familiar with MS Office suite of software.
- Excellent written and oral communication and Interpersonal Skills.
- A flexible approach to working and good problem solving skills are essential.
- Instrumentation experience having worked in one of the following industries - Water/Power Utilities, Food & Beverage, Chemical & Pharmaceutical, Oil & Gas is preferred.
- Full valid UK driving licence essential.
- Customer and Market Orientation.
- Teamwork and Collaboration.
- Engaging Others.
- Personal Leadership.
- Results Orientation.
- Technical Excellence.