We are seeking a proactive and customer-focused Collections Officer to join a Team within the Financial Services Industry.As the Collections Officer, you will be mainly responsible for managing Overdue Accounts, Negotiating Payment Plans, and Maintaining positive Client Relationships, while adhering to regulatory and Company standards. This role is critical to ensuring timely Recovery of outstanding Debts and minimizing Financial Risk.What’s on offer:Annual Salary up to £28 000Flexible working – HybridPension SchemeCareer growth opportunitiesWhat you will be doing as the Collections Officer:Provide first-class support for inbound and outbound calls, emails, webchats, and other correspondenceWork collaboratively with Internal Teams to resolve Disputes and Account issues.Assist Customers facing complex financial challenges, identifying fair and appropriate solutionsMeet and exceed individual and team targets and performance KPIsAdhere to Company policies and guidelinesKey Requirements for this role:Proven previous experience working within Collections or similar roleStrong Communication and Interpersonal SkillsProficient with Microsoft Word, Excel and other Computer SystemsPrevious experience working to meet KPI’sIf you are interested in this role as Collections Officer, you can send your CV to danika@rsnwltd.com or contact us on 01706 712 388
