Guest Relations Assistant

Forest Row, East Sussex
Permanent
Full-time

23 days ago

The role of Guest Relations Assistant is a key position and the primary focus of the role is to deliver excellent guest service by welcoming our guests in a warm and friendly manner and ensuring they have an outstanding stay, you will contribute to an overall exceptional experience from arrival to departure. As a Guest Relations Assistant you will deal with all requests in a professional and efficient manner. The role also includes cash handling and credit card transactions as well as taking reservations and answering the switchboard. Experience using Opera is desirable but not essential.Key Responsibilities:

To undertake front of house duties; to include meeting, greeting and attending to the needs of the guests, ensuring an excellent customer service experience
To check all departmental cash outs, ensuring they are all accurate before they are accepted and processed
To be responsible for the front desk floats
To act in a pro-active and efficient way when handling and storing luggage from arriving guests, as well as those leaving and take responsibility for the safety and retrieval of that luggage
To ensure that all internal and external calls are answered promptly and, if necessary, transferred to the relevant department
To ensure the smooth running of the front hall and car parking areas / valet services
To be aware of the in-house activities, conferences and functions taking place in the hotel
To act as a sales person, promoting the Hotel facilities, packages and products in order to convert bookings and upsell
To have sufficient local knowledge to be able to provide information about local transport, entertainment and leisure
To respond promptly and professionally to guest enquiries, complaints and compliments and liaise with Heads of Department

Key Attributes:

Be a Team player
Excellent time keeper, and able to work a variety of shift patterns (early shift 7am to 3pm, late shift 3pm to 11pm)
Passionate about delivering service to the highest standards
Have a positive attitude
Have a pleasant telephone manner
Have immaculate personal presentation
Have excellent communication and IT skills

If you feel that you can rise to this challenge, then please submit your application as soon as possible. We reserve the right to close the role early if sufficient applications are receiveDue to our rural location you will need your own transportAt Elite Hotels we have a single minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.About Ashdown Park Hotel & Country Club:Ashdown Park Hotel and Country Club is a stunning grade two listed country house set in 186 acres of beautiful grounds on the edge of the Ashdown Forest. With an award winning 4 red star Hotel, fine dining two rosette Anderida Restaurant, 3 lounges, 16 conference & banqueting rooms, Cocktail Bar, Brasserie, fully equipped Country Club and Spa, we offer our guests a complete experience.Why work at Ashdown Park Hotel & Country Club:As an accredited Investor in People, we are dedicated to the development of our staff. Many of the team started out in junior roles, but have been offered training and promotional opportunities as their skills have grown. We are very fortunate to have a large percentage of long-term team members able to offer their experience and expertise to the next generation of hospitality professionals - this could be you!BenefitsTo support and reward our staff we offer:

Generous share of the monthly Service Charge (*which is dependant upon overall sales performance)
Career development with accredited training providers
Enhanced holiday programme & reward scheme for long service
Employee Assistance Programme - Hospitality Action
Meals provided by our talented kitchen team
We have plenty of free parking
Generous 'Refer a Friend' bounty incentive
We also have amazing recognition awards for exceptional customer service
Reduced price stays in all of our hotels where you are treated like a guest no matter who you are! (after successful completion of probation period)
Discounts available for spa treatments and for food and beverage (after successful completion of probation period)
Uniform provided
Smart Penion Scheme which is linked to Smart Rewards which gives employees free, unlimited access to over 1200 discounts
Access to Wagestream which helps you keep track of your earnings in real-time; gives you access to the wages you have earned; helps you to save wages; gives you access to a financial health score checker.
For full details of the benefits on offer please check our website:

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