Passenger Assistant

Shared Services Partnership

  • Southampton
  • £24,796-25,128 per year
  • Permanent
  • Full-time
  • 15 hours ago
Job Details:Job Reference: HCC622145Salary Range: £24,796 - £25,128 pro-rata, per annum (actual salary £13,402 - £13,581 per annum)Work Location: Romsey and Waterside Day Services, RomseyHours per week: 20Contract Type: PermanentClosing Date: 17 September 2025The Role:Joining our supportive team as a Passenger Assistant, you’ll play a key role in enabling adults with learning disabilities to access a variety of personalised and meaningful activities, by accompanying them during their commute between locations. Your compassion, dedication and patience, will be a source of comfort for our services users, and enable them to enjoy a stress-free trip.What you’ll do:
  • Provide reassurance: Ensure the safety and comfort of service users throughout their journey.
  • Adapt to communication needs: Support passengers with their preferred communication style, verbal or non-verbal, demonstrating understanding and respect for the individual as an adult.
  • Relay information: Accurately relay information to staff at drop off/collection, and liaise with parents, carers and staff from other organisations, always maintaining confidentiality.
  • Build relationships: Establish supportive connections with service users, their families, and colleagues.
What we’re looking for:No experience necessary – we provide all the training you need to be a great Passenger Assistant. What’s more important to us is that you have the right values, skills and motivations to provide high quality support to our service users.
  • Passion and dedication: A genuine desire to help others and make a positive difference.
  • Empathy and compassion: Understand and share the feelings of others to build trust and provide support.
  • Respect and patience: Each of our service users is unique. Treat everyone with dignity and respect, and adapt to their individual needs calmly, even in challenging situations.
  • Good communication: Clear and effective communication and the ability to interact with service users with a diverse range of complex communication and sensory support needs.
  • Self-motivation and adaptability: Able to work effectively with minimal supervision, remain resilient under pressure, and adapt positively to changing situations and demands.
Take a look at our for more information about the Passenger Assistant role, team and our values. The section ‘About you’ explains what specific knowledge, skills and experience we want you to tell us about. Make sure you explain how you meet these requirements and demonstrate our values, in your application.We would love to hear from you about your experience and transferable skills. If you would like to arrange an informal chat to discuss the role and what you can bring to the team, please contact us using the details below.Your working pattern:
  • You’ll work a split shift from 8:00 am to 10:00am and 3:30pm to 5:30pm.
Why join us?
  • Rewarding work: Make a positive difference in our service users’ lives, knowing that your efforts can create a lasting impact and enhance their quality of life.
  • Training: We provide a full, in-depth and supportive induction programme along with continuous training and development.
  • Supportive environment: Work within an inclusive, friendly, and collaborative team who feel proud of the work they do to support people in our community.
  • Ongoing development opportunities: We invest in your future, offering you the chance to enhance your skills and advance your career in the care sector.
  • Employee support: Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice.
  • Competitive benefits package: Including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme. Find more information
.Please note: We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying.Applicants can expect to hear from us within two weeks of the advertised closing date.Other job titles you may be searching for: Drivers Assistant, Vehicle Passenger Escort, Transport Assistant, Transportation Assistant, Travel Companion, Escort, Care Escort, Carer, Support Worker, Travel Assistant, Passenger Companion, Patient Transfer Assistant, Passenger Service Assistant, Community Transport Passenger Assistant & Minibus Assistant.Values Based Recruitment:We recruit for attitudes and values in Adults’ Health and Care. We invite you to evidence how you demonstrate our 5 core values in your application. For more information on our values, please refer to the candidate pack.Additional Information:Passenger AssistantVetting Requirements:This post is subject to a Criminal Records Check.Contact Details for an Informal Discussion:For general enquiries, please contact
For an informal chat about the role, please contact Martin White, Deputy Manager onHampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.

Shared Services Partnership