Business Analyst - Architecture and Design

• Revolutionise our digital offerings and streamline business processes.
• Base + (up to) 20% annual bonus
• Free access to company holiday homes
• Buy & sell holidays
• Discretionary annual bonus plus an additional Shared Reward Bonus
• Matched pension contribution
• Health cash plan plus Private medical insurance
• Life assurance and Critical illness cover
• Travel season ticket loans and Ride to work scheme
• Free local gym access
• Local bar / restaurant discounts

• This role is based 5 days at our Cheadle office in South Manchester

• Elicit, capture, and manage both high-level and detailed business requirements, collaborating with the delivery team to inform and support the development of business cases.
• Define and maintain control over project scope, ensuring the delivery team remains aligned with agreed deliverables and business objectives.
• Work closely with the delivery team to estimate effort using t-shirt sizing, contributing to accurate and realistic business case and planning.
• Document and manage all types of requirements—including functional, non-functional, technical, and working with the data analyst to capture management information (MI)—ensuring alignment with product goals and maintaining full traceability throughout the software delivery lifecycle.
• Analyse and document complex business rules, ensuring future changes do not negatively impact existing functionality or logic.
• Lead the creation and maintenance of process maps to visualize current and future state workflows, using industry-standard tools and techniques (e.g., BPMN, flowcharts, swim lane diagrams). Collaborate with stakeholders to ensure accuracy, identify inefficiencies, and support continuous improvement and solution design.
• Create and maintain essential product artefacts such as business and technical process flows, UI wireframes/mock-ups, use case diagrams, business requirements documents, and traceability matrices.
• Support the completion of Data Protection Impact Assessments (DPIA’s) and Data Protection Assessments (DPA’s) for proposed changes, ensuring that robust controls are in place and compliant with relevant regulations.

• Contribute to the development of a project plans and product increments
• Collaborate with the delivery team to prioritise the Sprint Backlog in alignment with PI Objectives and the broader Product Roadmap.
• Collaborate with the Product Owner and Solution Architect to decompose business requirements into Epics and Features, to ensure alignment with architectural standards and the target architecture for Together.
• Create clear, concise user stories with measurable acceptance criteria to support effective development and testing.
• Partner with the Scrum team to refine user stories and acceptance criteria, ensuring a shared understanding before development begins.
• Work collaboratively across delivery teams to ensure full comprehension of user story scope, intent, and required functionality.
• Continuously refine delivery estimates throughout the delivery cycle in accordance with the Change Delivery Framework (CDF).
• Engage with Data & BI teams to identify and manage data impacts within the scope of change delivery.
• Support agile-based design and prototyping by validating that designs remain aligned with agreed requirements.
• Actively participate in daily stand-ups, ensuring timely resolution of delivery team queries throughout the lifecycle.
• Deliver Show & Share sessions at the end of each sprint, capturing business feedback and outcomes.
• Support the testing process by ensuring test scripts are aligned with business requirements and acceptance criteria.
• Perform pre-release verification to confirm readiness for production deployment.
• Ensure full adherence to Together’s Change Delivery Framework and governance standards

• Provide application support for all applications systems within your team or train, managing/supporting production incidents and queries. Ensure bugs and recurring issues are logged, tracked, and prioritised based on business impact and agreed service level agreements (SLAs).
• Ensure timely resolution of service desk tickets in accordance with defined Service Level Agreements (SLAs), maintaining high standards of customer service and operational efficiency
• Perform root cause analysis and implement corrective actions to prevent recurrence of issues.
• Collaborate with development and infrastructure teams to improve system stability and supportability.
• Support out-of-hours production releases for your team or other teams within the train, including post-implementation verification and early life support.
• Ensure full compliance with Together’s Change Framework and IT Operational Policies and Procedures.
• Proven ability to plan, design, and lead effective workshops.
• Strong analytical mindset with a solid understanding of structured business analysis techniques.
• Excellent presentation, written, and verbal communication skills.
• Confident operating across all levels of the business, with the ability to adapt communication style to suit different audiences.
• Skilled in stakeholder management, with the confidence to challenge constructively when appropriate.
• Capable of translating complex business and technical requirements into clear, actionable insights for delivery teams.
• Experienced in managing multiple workstreams simultaneously while maintaining high standards.
• Highly organized and adaptable, with a flexible approach to work and the ability to multitask effectively within a collaborative delivery team.
• Resilient under pressure, with experience contributing to the resolution of high-profile incidents as part of a wider team.
• Demonstrated experience as a Business Analyst within the Financial Services sector.

• In-depth experience in the UK mortgage market, with strong domain knowledge.
• Proven ability to work effectively in both Agile and Waterfall delivery environments.
• ISEB Diploma in Business Analysis (achieved or currently pursuing).

• Naturally curious and strategically minded, with a deep passion for uncovering and addressing complex business challenges.
• Thrive in cross-functional, collaborative environments, building strong partnerships with senior stakeholders, delivery teams, and product leaders.
• Possess a sharp analytical mindset and a proactive, solution-oriented approach to leadership and problem-solving.
• An articulate and influential communicator, adept at translating complex concepts into clear, actionable insights for both technical and non-technical audiences.
• Skilled at shaping strategic direction by transforming intricate business requirements into impactful, enterprise-level solutions.

Together