Reception Manager

NHS

  • North London
  • £13.00 per hour
  • Permanent
  • Part-time
  • 28 days ago
Woodlands Medical Practice has an exciting opportunity for an experienced Reception Manager to join our friendly Practice team, working across all areas of the practice.You will work closely and report to the Practice/Operations Manager. You will be an enthusiastic, motivated, and dynamic individual with a positive can-do attitude who is able to organise and co-ordinate a wide range of tasks often within tight timescales and work well under pressure.This is an exciting role and time to be joining our expanding team.Providing dedicated day to day administrative support to Practice/Operations Manager. Also providing regular support to the reception team Ensure all administrative and clerical requirements are provided in a timely and efficient manner in accordance with practice policies and procedures.Main duties of the jobWorking as part of the team and carrying out general reception and admin duties such as answer phones, triage accurex, emis, docman tasks, prescription requests, room check, match and allocate lab reports.Set targets for achievement on reception and administrative work such as telephone answering, document management, etc and work with the management team in managing risk and reward.Overseeing the administration and support operations of the practiceLine managing all reception-Admin staffIdentifying and delivering team training where required.Reviewing and updating all administrative and reception policies and procedures as requiredManaging all deliveries to the practice, ensuring adherence to the cold chain policy as necessaryEnsure staff are following practice policies, protocols and procedures and where necessary, conduct performance reviewsManage complaintsTo take key responsibility for excellent customer services and ensure excellent patient experience.Ensure a culture of professionalism is maintained within the practice.Ensure staff follow the practice code of conduct.Monitor and promote the Friends and Family Test to gather patient feedback.Deputize for the Practice-Operations Manager during their absence as required.Stock check clinical and AdminTriage Docman emails and letters before sending to the CliniciansAudit e-RS worklist and complete tasksMaintain and complete invoices for private work from 3rd parties.About usOverview of our organisation Our clinical team comprises of GP partner, 4 salaried GPs, Nurse Associate and Practice Nurse Associate and a PCN Clinical PharmacistExcellent supportive admin/reception teamHigh QOF achieversWe are part of PCN2 which are a large innovative PCN.DetailsDate posted06 August 2025Pay schemeOtherSalary£13 an hourContractPermanentWorking patternPart-timeReference numberA0660-25-0004Job locations54 Leopold RoadLondonN2 8BGJob descriptionJob responsibilitiesWorking as part of the team and carrying out general reception and admin duties such as answer phones, triage accurex, emis, docman tasks, prescription requests, room check, match and allocate lab reports.Set targets for achievement on reception and administrative work such as telephone answering, document management, etc and work with the management team in managing risk and reward.Overseeing the administration and support operations of the practiceLine managing all reception-Admin staffIdentifying and delivering team training where required.Reviewing and updating all administrative and reception policies and procedures as requiredManaging all deliveries to the practice, ensuring adherence to the cold chain policy as necessaryEnsure staff are following practice policies, protocols and procedures and where necessary, conduct performance reviewsManage complaintsTo take key responsibility for excellent customer services and ensure excellent patient experience.Ensure a culture of professionalism is maintained within the practice.Ensure staff follow the practice code of conduct.Monitor and promote the Friends and Family Test to gather patient feedback.Deputize for the Practice-Operations Manager during their absence as required.Stock check clinical and AdminTriage Docman emails and letters before sending to the CliniciansAudit e-RS worklist and complete tasksMaintain and complete invoices for private work from 3rd parties. Job descriptionJob responsibilitiesWorking as part of the team and carrying out general reception and admin duties such as answer phones, triage accurex, emis, docman tasks, prescription requests, room check, match and allocate lab reports.Set targets for achievement on reception and administrative work such as telephone answering, document management, etc and work with the management team in managing risk and reward.Overseeing the administration and support operations of the practiceLine managing all reception-Admin staffIdentifying and delivering team training where required.Reviewing and updating all administrative and reception policies and procedures as requiredManaging all deliveries to the practice, ensuring adherence to the cold chain policy as necessaryEnsure staff are following practice policies, protocols and procedures and where necessary, conduct performance reviewsManage complaintsTo take key responsibility for excellent customer services and ensure excellent patient experience.Ensure a culture of professionalism is maintained within the practice.Ensure staff follow the practice code of conduct.Monitor and promote the Friends and Family Test to gather patient feedback.Deputize for the Practice-Operations Manager during their absence as required.Stock check clinical and AdminTriage Docman emails and letters before sending to the CliniciansAudit e-RS worklist and complete tasksMaintain and complete invoices for private work from 3rd parties.Person SpecificationExperienceEssential
  • - Customer service
  • - Experience of working in a GP setting
  • -EMIS trained
  • - Administrative experience
Desirable
  • - Experience of working in GP/Primary care setting
Person SpecificationExperienceEssential
  • - Customer service
  • - Experience of working in a GP setting
  • -EMIS trained
  • - Administrative experience
Desirable
  • - Experience of working in GP/Primary care setting

NHS