Job description:We are seeking experienced, dedicated, and creative individuals to join our dynamic team as we embark on an exciting five-year growth strategy. Enhanced DBS check required before working any shifts. Completion of Gift Aid Training is mandatory. This is a temp to perm opportunity. You will receive continuous coaching, support, and development from other managers during your shifts, with the potential to advance and become a keyholder the stores and more managerial tasks outlined in this job description. This job description outlines general duties but may evolve as the organization grows. Key Responsibilities -Achieve shop income and Gift Aid goals by enhancing processes and coaching staff -Manage pricing, stock processing, and ensure adherence to policies while training and recognizing volunteers -Monitor sales, stock, and category performance, while engaging the team in the shop's financials -Innovate to increase income through shop activities and community events -Ensure excellent customer service -Actively gather and respond to customer and donor feedback -Strengthen local networks to boost donations and volunteer engagement -Source high-quality donations and manage stock systems, ensuring compliance -Ensure proper sale procedures both new and donated goods -Recruit, train, and retain a diverse and motivated volunteer team -Coach new staff and lead by example in communication and teamwork -Maintain a clean, legal, and safe environment across all shop areas -Ensure adherence to health, safety, and waste policies -Represent in the local community and at internal events -Integrate the shop within local networks and promote the charity's mission -Respond to fundraising initiatives and safeguard the team -Follow all financial and safeguarding procedures -Identify personal development needs and actively seek growth opportunities -Report any stock discrepancies and security concerns to management
