eCommerce Trading Manager

Moonpig

  • London
  • Permanent
  • Full-time
  • 13 days ago
Buyagift and Red Letter Days are the UK's leading gift experience provider. We're all about turning special moments into extra-special memories. With a gifting range of 4000+ experiences from spa days and skydives to gourmet treats and once-in-a-lifetime adventures, we make it easy to give the gift of wow. 🎁As part of the Moonpig Group, we're proud to share that our vision is to become the most trusted platform in the UK gift experience market. Our mission is to spread happiness through thoughtful, joy-filled experiences. People are at the heart of everything we do. Since joining the Moonpig Group in 2022, we've been powered by strong values, bold ideas and a shared passion for making a real difference. Here, you'll have the chance to shape the kind of experiences people never forget - and help us build connections that truly matter.We're on the lookout for a data-driven eCommerce Trading Manager to join our team at Buyagift & Red Letter Days. In this role, you'll take ownership of online performance across 2 categories - using data, insight and optimisation to drive sales and enhance the customer journey.You'll get stuck into performance analytics, pricing strategies, and promotional planning, using numbers to shape decisions and deliver real results. It's the perfect role for someone who thrives on turning insight into action, whilst working in a cross functional and collaborative environment.Key Responsibilities:
  • Own trading performance for your categories, analysing KPIs such as revenue, margin, AOV, conversion, and traffic
  • Optimise on-site merchandising: from navigation and product placement to search performance and funnel efficiency
  • Build and maintain forecasting models to identify growth opportunities and flag commercial risks
  • Develop and execute promotional plans in collaboration with Marketing and Buying
  • Partner with Buying on range planning by identifying gaps and supporting decisions with insight
  • Track competitor activity, pricing, and wider market trends to inform trading strategy
  • Collaborate across UX, supply, and marketing teams to improve site experience and campaign effectiveness
  • Create clear, actionable reports on category performance and share recommendations with stakeholders
About you:
  • Experience in ecommerce trading or online merchandising, with hands-on use of web analytics or reporting tools
  • Proven ability to forecast commercial performance and make data-led decisions
  • Demonstrated success in delivering trading results and improving conversion
  • Skilled collaborator - confident engaging with stakeholders across Marketing, Buying, UX and beyond
  • Excellent communication and organisational skills
  • Experience shaping pricing and promotional strategies is desirable
  • Familiarity with forecasting tools or models is a plus
  • Understanding of range planning in a multi-brand or multi-category ecommerce environment
  • A proactive mindset and high attention to detail
Interview Process:
  • Stage 1: Recruiter Screening Call (20-30 minutes)
  • Stage 2: Interview with Hiring Manager (1 hour)
  • Stage 3: Optional Final Stage (if needed)
  • Offer! 🎉
Please note: Our interview process may vary depending on the role and team availability. We'll always keep you in the loop with any changes.What's in it for you?We believe in empowering our team to do their best work. Enjoy:💸 Competitive Pay & Bonuses: Plus generous pension plans, staff discounts, and share schemes.💆🏾‍♀️ Wellbeing First: Private healthcare (UK), dental, life insurance, mental health support, and dog-friendly offices.🏖️ Flexible Working & Time Off: Generous holidays, hybrid working (unless specified otherwise, 2 days a week in the office), and opportunities for international working.📈 Career Growth: Learning allowances, coaching, and development programs.🤝 Recognition & Giving Back: Regular awards, charity support, length of service awards, and volunteering days.Want to see more?Check out our Linked In pages below:Our Ways of Working:We trust you to do what's right, providing flexibility to balance work and life. We believe in giving you permission to innovate and focus on delivering meaningful results. We understand that effective ways of working are unique to each individual, role, and team, and we're committed to supporting and discussing your specific needs throughout the interview process and beyond. Unless specified otherwise, most of our team works from the London office 2 days per week as part of our hybrid approach.Moonpig Group's Commitment to Equality, Diversity, and Inclusivity:At Moonpig Group, we're all about creating a workplace where everyone feels they truly belong. We celebrate what makes each of us unique, whether that's our background, how we work best, or what matters most to us.From working parents who need flexible hours to neurodiverse colleagues with specific working styles, we're here to support our people in ways that work for them. Because when you feel valued and included, you can thrive, and so can we.We're proud to have a number of employee-led groups driving this forward, including our LGBTQ+, Gender Balance, Neurodiversity and EMBRACE (Educating Myself for Better Racial Awareness and Cultural Enrichment) communities, plus our Group-wide EDI committee. These teams help make sure every voice is heard and every idea has a place.We know that diversity fuels creativity, innovation and connection, and that's why we'll keep pushing for progress. Together, we're building a culture where everyone feels safe, supported, and free to be their brilliant, authentic selves.If you have a preferred name, please use it to apply and share your pronouns if you are comfortable to do so😊 - If you have any reasonable adjustment requests throughout the interview process please let us know on your application or speak to the Recruiter.

Moonpig