Customer Service Advisor

• Engaging with our clients' customers via phone and email to efficiently resolve queries, while seamlessly collaborating with other suppliers when required to deliver timely solutions.
• Taking full ownership of every issue you encounter, providing a smooth, end-to-end customer experience. With comprehensive training across all aspects of customer service, you’ll resolve problems directly, removing the frustration of customers being passed between departments.
• Driving proactive solutions every day by anticipating needs and adapting to the fast-paced changes of our growing business.
• Collaborating as a true team player.
• Thinking on your feet in a dynamic, high-energy environment to deliver effective outcomes quickly and confidently.
• Empowered to make decisions, you’ll take initiative to resolve challenges independently, ensuring customer satisfaction is always the top priority.
• Identifying opportunities for improvement by spotting barriers to exceptional customer service and actively contributing to refining processes for better outcomes.
• Owning customer queries from start to finish, ensuring every issue is resolved fully without unnecessary hand-offs or delays.

• Strong verbal and written communication abilities to engage effectively with customers over phone and email.
• Ability to convey information clearly and professionally while maintaining a positive tone.
• A genuine passion for delivering exceptional customer service with empathy and care.
• Strong active listening skills to understand customer needs and resolve queries effectively.
• Ability to thrive in a fast-paced and evolving environment while maintaining high performance standards.
• Ability to manage time effectively while multitasking and prioritising workload
• Prior experience in a customer-facing role, such as inbound call centres, retail, or hospitality, is preferred.

• If you meet the qualifications outlined above, we want to hear from you.

LogicMelon