Receptionist

Norwich
Permanent
Full-time

7 days ago
Apply easily

Job Title - ReceptionistLocation - NorwichHours - 40 hours per week and flexible to work weekendsSalary- £25,400Optical Express is the UK's only complete eye care provider, and Europe's leading private provider of laser eye surgery and premium intraocular lens and cataract surgery. Each week Optical Express Surgeons undertake more laser eye surgery and private intraocular lens procedures collectively than any other providers.For over 35 years, millions of patients have trusted Optical Express with their eye care. Operating clinics across the UK, Ireland, and mainland Europe, Optical Express, supported by an esteemed International Medical Advisory Board, is a thought leader in the global optometry and refractive surgery industry.Optical Express gives patients their very best results through investing in state of the art technology, employing experienced, highly skilled surgeons and optometrists, continuously analysing clinical outcomes and working with pioneers and innovators from within the industry, to include Johnson & Johnson Vision and Zeiss.You will work as part of a team providing a high level of service to the patients and employees and will require the ability to multi-task in a busy retail environment. This role is a key part of the patient journey and requires very high personal standards to deliver a quality of care and world class customer experience.Every day will bring something new but your day to day role will involve

Covering the reception area, maintaining a priority for incoming calls at all times
Take clear and concise messages
Communicating all messages promptly and accurately
Provide administrative support to the Manager
Maintain stationery stocks and oversee the ordering of new supplies
General reception duties as and when required

It will also involve:

Pre-operative testing; conducting tests prior to examination and treatment and assisting during the consent appointment process, including providing information to patients prior to their IOL or LVC procedure.
Patient discharging; instructing the patient pre and post procedure on the care of the eyes, updating medical records, making follow up appointments.
Laser technician; preparation and calibration of the lasers, understanding data, loading and transferring data, safe running of the lasers.
Co-ordinating: Controlling patient flow on the day of the consent appointment and surgery appointments to ensure minimum waiting times for patients and managing queries.

We are looking for applicants who are confident and professional, who have a passion for providing a world class customer service along with strong organisational and communication skills. You will have the ability to work closely with others around you, be articulate and presentable, motivated to achieve and have a willingness to learn and progress within Optical Express, whilst demonstrating confidentiality, integrity and discretion at all times.What's in it for you?

Career progression
Modern working environment with superb technology support
No night shift
29 days annual leave per year
Pension scheme
Free Laser Eye Surgery and Intraocular Lens Surgery
Free eye tests
Discounted prescription eyewear and sunglasses
Generous Optical Express friends and family discount scheme
Ongoing training and development opportunities
An accessible management team and transparent management structure
Working in a larger clinical team means less pressure on our staff and more time to spend with our patients
Full visibility of 6 week rota

Please apply now by uploading your CV.This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment.Optical Express is an equal opportunities employer

Optical Express