Safer Gambling Analyst
- Newcastle
- Permanent
- Full-time
- Interpreting and analysing data sets from customer accounts, following key patterns and trends that may indicate problem gambling.
- Monitoring player behaviour and making risk based, self driven decisions
- Promote the importance of sustainability across external and internal stakeholders.
- Building relationships with our customers via email, chat, and phone across all of our managed brands
- Coach our frontline teams to make informed decisions to safeguard our players and protect our brand reputation.
- A keen eye for detail and the ability to think on your feet.
- Educating and providing information to all staff regarding Safer Gambling strategies and procedures.
- Keep up to speed with regulatory requirements and process changes, which will affect our customers to ensure good decision making
- Experience of working within a multi-channel customer service environment
- Enthusiastic; self-motivated team worker
- Confident handling data and making analytical decisions
- An Investigative mindset and critical thinker
- A decision maker with the ability to handle objections or concerns with first-time resolution
- Ability to understand and interpret information from a range of data sources to make well judged evidence based decisions
- Excellent oral and written communication
- Previous experience in the gambling industry is desirable
- Hybrid working - 3 days per week at the office, with flexibility for 2 days at home
- Workation - Take your job on an adventure with our Workation benefit for up to 4 weeks per year (T&Cs apply).
- Plenty of time to recharge - 28 days of paid leave, plus all public and bank holidays in England.
- Invest in your future - We match pension contributions up to 6%.
- Comprehensive healthcare - BUPA coverage, including pre-existing conditions, plus a cashback plan for dental, optical, and other treatments.
- Wellbeing allowance - £250 annual allowance for you to invest in your health and wellbeing (T&Cs apply).
- A great workplace experience - Talented colleagues, free onsite parking, complimentary snacks and drinks, Monday breakfasts, and Friday lunches.
- A social culture you'll love - Regular opportunities to attend sporting events throughout the year, plus a quarterly team budget for even more fun.
- Support for growing families - Up to 6 months of full pay for maternity leave.
- Stay active & save money - Cycle-to-work scheme and gym discounts.
- And there's more… We'll share even more perks related to your role when you chat with our Talent Acquisition team!