Property Administrator in Kent
Randolphs Private Household Staff
- London
- £32,000-38,000 per year
- Permanent
- Full-time
Job Views 14DescriptionOur HNW client is currently seeking a dedicated and organised Property Administrator to join a friendly estate office team.Working in a privately owned listed residence in beautiful, extensive grounds, a background in property administration is required for this interesting role.To provide a friendly and helpful welcome to all tenants, guests, visitors, contractors, and staff, plus manage various administrative tasks to ensure the smooth operation of the office.Working in a team of approximately 35 staff and liaising with tenants in some 40 houses & cottages on the estate.Duties include (but not limited to):Property administration
- Tenant Queries: Act as the first point of contact for all tenants, ensuring that email or telephone enquiries are dealt with promptly, and escalated as required.
- Letting Agent Queries: Liaising with estate agents and Security to schedule property viewings for prospective tenants.
- Managing compliance schedules: Ensure compliance with legal and regulatory requirements, including EPC certificates, boiler servicing, electrical wiring tests etc. Liaising with tenants and contractors.
- Work Order Management: Log tenant issues and allocate to the correct person, keeping tenants informed as appropriate.
- Rent administration: reconciling bank statement to rent schedule to ensure timely payment of rents from tenants.
- Record Keeping: Assist in implementation of new property management software to include full property history, tenant information, annual maintenance logs, property certificates, etc. Become the 'superuser', training and supporting other users as necessary.
- Provide a friendly and helpful welcome in person or over the telephone, acting as 'gatekeeper' for visitors to the Estate Manager.
- Operate the main estate switchboard to ensure that all received calls are redirected in a prompt and efficient manner, fielding and answering general enquiries as appropriate.
- Raise and track purchase orders and manage invoice processes across the estate, ensuring that the appropriate approval flows are followed.
- Assisting the Estate Secretary with HR & Payroll administration, including Health and Safety and training.
- Create and maintain an efficient digital filing system.
- A reactive repairs background, property & estates management or building services administration skills; ideally with a working knowledge of property management legal requirements, including recent and proposed reforms.
- Proficiency in Microsoft Office with a general aptitude for technology and office processes.
- Strong customer service skills are essential, as well as the ability to multitask and communicate effectively.
- You must be proactive and able to use your own initiative, dealing with queries effectively and have excellent verbal and written communication skills