
Team Manager
- Manchester
- £43,000 per year
- Permanent
- Full-time
- Manage the day-to-day operation of the team ensuring meeting SLAs and client expectations
- Assign & allocation of workload
- Lead, coach, and develop a high-performing team, including conducting appraisals and performance reviews and setting objectives
- Monitor and track KPIs and provide reports to the Senior Operations Manager
- Own the recruitment and onboarding of new employees, working closely with the training team
- Support with change and continuous improvement initiatives across the operations department
- Experience managing high performing teams, preferably within a regulated environment
- Strong understanding of operational processes and performance management
- Passionate about coaching, mentoring and training team members
- Excellent communication and relationship building skills - able to liaise at all levels
- Ability to support change, improve processes, and influence outcomes
- Strong problem-solving skills