Care Coordinator - Crawley & East Grinstead
- Crawley, West Sussex
- £21,000-26,000 per year
- Permanent
- Full-time
- Competitive salary between £21,000 - £26,000
- Annual Bonus based upon performance
- 28 days paid holiday (incl. bank holidays)
- Self-development budget
- Free on-site parking
- Staff referral bonus scheme
- Work laptop
- Work mobile phone
- Free Blue Light Card (discounts on supermarkets, restaurants and many other retailers).
- Pension contribution
- Company social events
- Extensive support and training within the Home Instead network
- Ensure communications between clients and their teams of Care Professionals are carried out smoothly and efficiently, and ensure required actions and activities are met in a timely manner.
- Liaise between client, Care Professional teams and other third party entities such as GP Practices in a timely and effective manner so that all parties are kept informed and updated on changes to care needs of clients.
- Ensure rota's and schedules are prepared taking into account of travel time, holidays, training and last minute cancellations
- Ensure client care plans are matched to their needs, with same Care Professionals at the same times each week.
- Develop excellent relationships with both clients and Care Professionals so as both enjoy positive experiences from ourselves.
- Work with the recruitment manager to ensure sufficient current and future staffing levels are met
- Work with Care Team to ensure new and existing care packages can be resourced and scheduled on a timely basis
- Add and maintain all client and Care Professionals information onto to the electronic scheduling and monitoring systems.
- Ensure all care plans and other documentation including personnel files are compliant with regulators and internal audit standards.
- Ensure All electronic care notes are audited regularly and that concerns around care needs are picked up and reconciled early.
- To work collaboratively in a team to be mutually supportive.
- Level 3 NVQ in Health and Social Care or equivalent is preferable.
- Experience of coordinating rotas or schedules is desired, but not essential.
- Experience in the care sector delivering a wide range of personal care services.
- Preferred experience with a CRM system, we use People Planner
- Passion for delivering the highest quality care to our clients and helping them to live independently and happily in their own homes.
- Knowledge and understanding of legislation and regulations specific to Health and Social Care.
- Good communication skills with the ability to build rapport quickly.
- Good working knowledge of IT systems with experience of Microsoft Office and virtual communication platforms with the aptitude to learn and adopt new technologies and software where appropriate.
- Must have full driving license and means of transport if required within the territory to visit clients.
- Be organised and flexible to meet the needs of the business.
- Career progression opportunities within our successful business.
- Bespoke training programmes including City and Guilds certificated training in Alzheimer's, Dementia ,Parkinsons diseaae and other specialist training
- Employee social events
- Supportive work environment that centres on your wellbeing
- Wellness program, including free counselling and legal advice and discounted health and dental cash plans for yourself and your family.
- Exclusive discounts at high street stores, supermarkets, utility providers and much more