We’re LandsecWe are Landsec, we build and invest in buildings, spaces and partnerships to create sustainable places, connect communities and realise potential.We are one of the largest real estate companies in Europe, with a portfolio of retail, leisure, workspace and residential hubs. Landsec is shaping a better future by leading our industry on environmental and social sustainability while delivering value for our shareholders, great experiences for our guests and positive change for our communities.The Role:Landsec has a number of residential properties which are managed by our partner agencies. This role will lead the management of the service agreement between Landsec and the external agencies.The role will also include providing advisory support to the development teams on residential management and operations for the build to rent pipeline.Salary: CompetitiveThe Team:You will be working in the Capital Projects Team, reporting to the Residential Operations Director.Location:This role is based in London, Victoria with approximately 50/50 split. Travel around the UK to sites c. 2 times per month, occasional overnight stays.What you will be responsible for:Block:Oversee the managing agents on managed properties, ensuring contractual obligations are completed.Service charge budgets review and approveLiaise with internal Landsec teams (centre management, Legal, Building Surveying etc).Management of expenditure and arrears, ensuring credit control procedures are monitored.Licences for storage units, carpark spaces, alterations instructing surveyors and legal as required.Oversee the process for lease extensions Landsec have a valuer and legal who run the process.Manage complaints and escalations to resolution.EWS1 requirements – sit on working group, approve resident communications.Sales enquiries – direct agents and lawyerDefect rectification – work with development/contractor/legalOversee Section 20 process as requiredMaintain an up to date knowledge of residential legislation by attending industry seminars and legal updates as required.RentedBudget drafting, review, approvalsOversee managing agent – expenditure, arrears, voids.Asset management/major worksComplaints and escalationsLegal mattersDisposalsMaintain up to date knowledge of legislation including the Renters Rights BillDevelopment Portfolio (BTR)Provide advisory support to the Landsec development teams on residential operations on build to rent development pipeline.Liaise with external agencies such as architects, management consultants, legal etcWork with management consultants to ensure that residential operations and estate strategies are appropriately structured and documented.Your skills, experience and qualifications:Essential criteriaRelevant degree qualification or equivalentExperienced property professional with expertise in residential rental and block managementExperience in asset/ investment activityHighly numerateFinancially astuteExcellent report writing skillsTechnologically savvySuccessful track record operating in a commercial environmentLife and Benefits at LandsecWe have a great benefits package, there to support you with your work-life balance and in moments that matter. We offer fantastic Learning and Development opportunities to help you grow and reach your potential and we also play our part in supporting the communities where we live and work.Below are some of our core benefits, make sure to visit our page for more information.Performance based annual bonus plan25 days annual leave (plus bank holidays) rising to 27 days after 2 years and the option to purchase up to 10 additional days each year. Enjoy an additional three-day December festive break on top of your leave and a special ‘My Day’ to take off for whatever you choose.Enhanced pension contributions – Landsec will contribute up to 10.5% subject to your contribution.Private medical insurance, Health Cash Plan, Life assurance and income protection.Enhanced maternity, adoption, shared parental leave policies (view our for more details)Two different share plans enabling you to share in the success you will help to buildUp to 4 working days to volunteer per year and 'Give As You Earn' programmes allowing you to donate to charities straight out of your pay and we top up by 20%And when it comes to your health and wellbeing you will also have access to other benefits: our employee assistance programme, digital GP, cycle to work scheme, a mindfulness app and a health app supporting fertility and menopauseDiversity and InclusionAt Landsec, we value diversity & inclusion. We work to better reflect the diversity of the communities we work within and empower everyone who works at Landsec to realise their potential.We strive to ensure all our information, and services are accessible to and usable by everyone. If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles, please get in touch with our recruitment partners by emailingTo find out more about our approach, visit our .
