OverviewElement has an opportunity for a Senior IT Support Engineer to become part of our growing IT Operations Team. This role will primarily focus on providing local 2nd Line support to our UK colleagues and business.About youWe are looking for an experienced and confident individual who will be responsible for supporting, maintaining, and upgrading existing systems. Someone who is technically strong in Windows, Office, Office 365, Microsoft Hyper-V, High Performance Compute (HPC), Networking and Windows/Linux Server technologies and can assist with BAU Support, new implementations, migrations, and newly acquired business Intergrations.Responsibilities
Senior IT support – Windows OS, Skype, Microsoft Office, DCRM
Administration of Microsoft AD, ADAXES
Mobile Phone configuration and support using MDM (Mobile Iron / Intune)
Participation in incident, problem and change management adhering to ITIL best practices using ServiceNow
General PC / Server administration and maintenance including fault diagnostics and performance improvements
New implementations, migrations, and upgrades
National Travel required up to approximately 25%
Skills / QualificationsSkills and Qualifications:
Computer related Degree, Microsoft Certification or equivalent work experience
Significant server / desktop support experience
Excellent customer service skills and ability to work on own initiative
Understands the importance of documentation and on time delivery * Sound backup and system security practices
Experience leading rollouts, migrations and system upgrades
Very teamwork oriented
UK Person required for working in and around customer regulatory controlled areas and data
Experience within the following is required:
Experience supporting High Performance Compute (HPC) environments
Ability to diagnose and resolve hardware issues on laptops, workstations and enterprise servers.
Windows Server 2008, 2012 and 2016, including DNS, DHCP & WINS
Microsoft Active Directory
Microsoft Windows 10, 7 and XP
Microsoft Hyper-V
Linux Enterprise OS distributions and Linux based network files systems
MS Teams, Skype for Business
Microsoft Office 365 Migrations and Administration (Teams, OneDrive, SharePoint)
Microsoft Productivity Suite (Outlook, Word, Excel, PowerPoint)
Additional desirable skills:
Experience with Software deployment and packing solutions in both Windows and Linux
VMware * IP Telephony Platforms (MITEL and Cisco)
Supporting and configuring mobile devices (Apple, Android and PDA)
Cloud based technologies (Azure / AWS)
Mimecast
Dynamics CRM
LIMS Experience
#LI-DJ1Company OverviewElement is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 9,000 brilliant minds operating from 270 sites across 30 countries. Together we share an ambitious purpose to ‘Make tomorrow safer than today’.When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development.Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.Diversity StatementAt Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming “the world’s most trusted testing partner”.All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.
