Assistant Store Manager

• Demonstrate and influence others on how to deliver an engaging and experiential customer service.
• Ensure store team are set up to educate and guide customers in making the right purchase, ensuring they are fully versed in customer facing operations.
• Keep up to date with seasonal product range and ensure that all store team have adequate product knowledge training and are fully informed on the current range.
• Work with store manager to build community relationships within stores local area and look for opportunity to collaborate with like minded associates.
• Support manager with implementing high standards of visual merchandising and store presentation.
• Proudly represent Finisterre and ensure the brand story and company values are being championed through the store team.
• Assist manager with recruiting the best team for the brand and store.

• Work with the store manager and marketing team to deliver successful & engaging store events.

• Share ownership of the stores performance, understand and communicate the store targets and future plans with the team.
• Review and analyse RCA report, implement commercial changes in order to drive more sales.
• Keep up to date with the trading calendar, support manager with planning and preparation for any seasonal or promotional launch activity.

• Communicate with manager and merchandising team making sure we gain the most opportunity through stock.
• Understand the overall company strategy and how the retail goals fit into the overall direction

• Work with Manager to ensure the store is staffed efficiently reflecting the trade patterns of the store and taking into account productivity and cost.
• Train all staff on all stock handling processes and procedures ensuring accuracy in any stock movements.
• Ensure store teams have adequate training on all retail operations and is up to date, communicating any changes made from HO.

• Assist with managing the health & safety for the store, ensuring all checklists are completed and store is compliant at all times.

• Ensure adequate training has been rolled out to the store team, supporting all team members to reach their full potential.

• Maintain an open and positive relationship with Store Manager, adopt the responsibilities of store manager in their absence.
• Maintain good communications and relationships with all the department teams at Wheal Kitty, visit and attend meetings at WK where necessary.

• Annual sales & contribution targets
• ATV
• Conversion
• Customer satisfaction

• You share our love of the sea and our brand values. You care about our planet and want to share your passion for protecting it with others.
• You like to lead by example, motivating and supporting others.
• You are a people person, building positive relationships with both customers and your retail team.
• You pay attention to detail, take pride in delivering tasks accurately and to a high standard.
• Proven experience managing a team within a premium Apparel brand who share Finisterre’s brand ethos
• Be commercially aware and possess in depth experience of working towards KPIs
• Visual merchandising skills
• Competent with Excel, Word and Office Outlook
• Motivates and coaches others to be the best they can be.
• Good communicator between management and retail team.
• Passion, energy and aspiration in line with Finisterre products, brand and customer

• A discretionary bonus scheme, based on company performance
• A pension scheme with Nest
• 33 days off per year (including bank holidays)
• Additional holidays for length of service
• Your birthday day off
• 60% product discount for personal and gift use
• 30% Friends and Family product discount
• Life assurance with access to an employee assistance program
• Access to a wide range of wellbeing programs, including counselling services, headspace membership, eye tests, yoga, cycle to work and a range of perks
• Regular company social events
• Paid volunteering opportunities – we will support you in giving back to communities and causes
• Various discounts from our B Corp community
• Individual training and development plans
• Sea Tuesday companywide updates
• And so much more!

Finisterre