Digital UX/UI Designer - Fixed Term contract
Capita
- United Kingdom
- Contract
- Full-time
- Conduct user research to understand the needs, behaviours, and pain points of pension holders and administrators.
- Analyse user feedback, usability testing results, and metrics to identify opportunities for improvement in the pension service platform.
- Create wireframes, user flows, and interactive prototypes to visualize and iterate on design concepts.
- Ensure that designs adhere to GDS design principles, emphasizing simplicity, clarity, and accessibility.
- Develop visually appealing and consistent user interfaces for digital pension platforms, considering branding guidelines and accessibility standards.
- Ensure that pension service platforms comply with accessibility standards (such as WCAG) to accommodate users with diverse abilities and needs.
- Collaborate closely with product managers, developers, and other stakeholders throughout the design process to align on project goals and priorities.
- Iterate on design solutions based on user feedback, stakeholder input, and usability testing results.
- Use an agile methodology to rapidly prototype, test, and refine design concepts, ensuring continuous improvement of the pension service platform.
- Demonstrable experience in designing digital journeys (Experience in creating wireframes, prototypes and user flows), with an understanding of design standards, accessibility and SEO.
- Can demonstrate strong communication skills and the ability to articulate information in front of stakeholders.
- You must be analytical and be comfortable reviewing data to identify challenges in journeys and recommend solutions. You must be able to clearly articulate issues and work with IT on solutions for compelling journey improvement.
- You need to be able to influence wider teams to buy into the importance customer centric focus and design
- Experience of working within Financial Services and pensions would be preferable
- Knowledge of working with design tools such as Figma & Adobe Suite