Telephone Account Manager - Estate Agency

Rightmove

  • London
  • Permanent
  • Full-time
  • 2 months ago
Why ?As the UK’s favourite property platform, Rightmove aims to give everyone the belief that they can make their move. But we know it’s not just about listings – it’s about understanding our partners and consumers and their journeys.What you’ll do:
  • Be the voice of Rightmove: Engage with a high-volume portfolio of existing Estate Agency (EA) partners, approx. 150+, building strong relationships over the phone and through video calls.
  • Embed value: Use your expertise to consultatively uncover our partners' successes and challenges, then translate performance data into actionable insights that drive real value.
  • Support and educate: Identify training opportunities and deliver impactful sessions to help our partners thrive through weekly touch points and quarterly reviews.
  • Drive success: Hit weekly KPIs, boost retention, and make a difference with every call.
  • Share the wins: Collaborate with internal teams and share insights that shape our product offerings.
  • Own your impact: Keep CRM records sharp, spot new prospects, and share the Rightmove magic.
You're a:
  • Sales dynamo: You’ve smashed upselling and retention targets in a B2B environment and you’re ready to do it again.
  • Partner champion: You thrive on delivering amazing service and managing expectations.
  • Growth mindset focused: No two days are the same, and you love it that way.
  • Tenacious & resilient: Challenges? Bring them on – you turn them into opportunities.
  • Organised & accountable: You keep the details tight and never miss a beat.
  • Data confident: You know your way around numbers and can tell stories with data.
  • Team player: You’re all about collaboration, learning, and sharing success.
What’s in it for you?People are the foundation of Rightmove – we’ll help you build a career on it.
  • Competitive compensation package.
  • Cash plan for dental, optical, and physio treatments.
  • Private Medical Insurance, Pension and Life Insurance, Employee Assistance Plan.
  • 27 days holiday plus two (paid) volunteering days a year to give back, and holiday buy schemes.
  • Contributory stakeholder pension.
  • Life assurance at 4x your basic salary to a spouse, family member other nominated person in your life.
  • Paid leave for maternity, paternity, adoption, and fertility.
  • Travel Loan, Bike to Work scheme, Rental Deposit Loan.
  • Charitable contributions through Payroll Giving and donation matching.
  • Access deals and discounts on things like travel, electronics, fashion, gym memberships, cinema discounts, and move.
About RightmoveOur vision is to give everyone the belief they can make their move. We aim to make moving simpler, by giving everyone the best place to turn to and return to for access to the tools, expertise, trust, and belief to make it happen.We’re home to the UK’s largest choice of properties and are the go-to destination for millions of people planning their next move, reading the latest industry news, or just browsing what’s on the market.Despite this growth, we’ve remained a friendly, supportive place to work with employee #1 still working here! We’ve done this by placing the Rightmove How’s at the heart of everything we do. These are the essential values that reflect our culture and include:
  • We create value…by delivering results and building trust with partners and consumers.
  • We think bigger…by acting with curiosity and setting bold aspirations.
  • We care deeply…by being real, having fun, and valuing diversity.
  • We move together…by being one team - internally collaborative, externally competitive.
  • We make a difference…by focusing on delivering measurable impact.
We believe in careers that open doors and help our team develop by providing an open and inclusive work environment, offering ongoing training opportunities, and supporting charity fundraising events. And with 88% of Rightmovers saying we’re a great place to work, we’re clearly doing something right!If all of this has caught your eye, you may well be a Rightmover in the making!As an Equal Opportunity Employer, Rightmove will never discriminate based on age, disability, sex, race, religion or belief, gender reassignment, marriage / civil partnership, pregnancy/maternity or sexual orientation.At Rightmove, we believe that a diverse and inclusive workforce leads to better innovation, productivity, and overall success., We are committed to creating a welcoming and inclusive environment for all employees, regardless of their background or identity, to develop and promote a diverse culture that reflects the communities we serve.

Rightmove