Deployable Operations Manager - Hyde Park Winter Wonderland

• Carry out opening checks and site egress procedures.
• Undertake routine patrols of the event site to ensure operational elements are running in line with plans and procedures.
• Monitor and report on key areas, including emergency exit routes and infrastructure concerns.
• Report findings and updates to the Event Control Centre (ECC).
• Monitor crowd movements, identify potential issues, and escalate concerns as necessary.
• Provide on-the-ground support at incidents, reporting back to Event Silver and/or ECC with updates, recommendations, and actions.
• Assume the role of Event Bronze when required, in line with emergency and major incident plans.

• Take control at the scene of an incident, ensuring public safety, cordoning off areas, and preserving evidence if necessary.
• Make an initial situational assessment using the M/ETHANE framework to provide structured updates and resource requirements.
• Work collaboratively with security, medical, stewarding, and other suppliers to establish a Forward Command Point (FCP) and coordinate the initial response.
• Share intelligence and risk updates with Event Silver to enable informed joint decision-making.
• Direct and brief operational teams (security, medics, welfare) to deliver coordinated responses aligned with Silver’s priorities.
• Maintain regular situational updates with Event Silver and ECC.
• Continuously assess and communicate changing risks, working with teams to mitigate impacts.
• Document key decisions and actions taken throughout the incident.
• Contribute to Hot Debriefs and produce written debrief reports when required.

• Proven operational management experience in live events, crowd management, or emergency response.
• Strong knowledge of incident command structures, ideally with experience acting as Bronze in major incident plans.
• Calm, decisive, and clear under pressure, with excellent situational awareness.
• Confident communicator with the ability to coordinate multiple teams and stakeholders in fast-paced environments.
• Familiarity with safety, emergency planning, and risk management frameworks.
• Willingness to work flexibly, including weekends and unsociable hours, in line with event schedules.

IMG Events