Store Manager

Four Seasons Recruitment

  • London
  • Permanent
  • Full-time
  • 30 days ago
  • Apply easily
Experience Centre Manager (Store Manager)Mayfair, LondonSalary: Up to £60k OTE £78KA premium home appliance manufacturer known for exceptional quality, precision engineering, and timeless design. With a heritage rooted in innovation and craftsmanship, this company has built a reputation for producing long-lasting products that consistently perform at the highest standards. It caters to discerning customers who value reliability, sustainability, and a superior user experience. The brand embodies a philosophy of continuous improvement and attention to detail, offering appliances that seamlessly combine form and function for the modern home.Purpose of the Role
Lead the Experience Centre in the heart of Mayfair to deliver a premium customer experience, drive direct sales performance, and support brand loyalty. Oversee daily operations, manage the team, and ensure every visitor encounter reflects the high standards of the brand.Key ResponsibilitiesCommercial & Customer ImpactDeliver and exceed sales, NPS, margin, and conversion targets.Create and implement sales and activation strategies to grow footfall and revenue.Maintain strong relationships with existing and prospective customers to drive loyalty and lifetime value.Ensure a seamless, premium retail experience that supports both direct and partner sales.Operational ExcellenceManage all EC operational tasks including inventory, store standards, administration, and compliance.Monitor and report on EC performance, taking corrective action as needed.Streamline processes to reduce errors, complaints, and inefficiencies.Team LeadershipHire, train, and develop a high-performing team focused on delivering exceptional service and sales.Set clear goals, provide regular feedback, and manage performance.Foster a positive, collaborative, and accountable team environment.Ensure team product knowledge and sales capability are continually developed.Key Deliverables

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