
Sales Manager
- Essex
- Permanent
- Full-time
- Oversee daily operations of the branch, ensuring efficiency and effectiveness in property sales
- Implement and maintain Standard Operating Procedures (SOPs) to ensure consistent service delivery.
- Ensure compliance with all relevant property laws, regulations, and company policies.
- Lead, mentor, and develop branch staff, fostering a culture of excellence and accountability.
- Conduct regular performance reviews and provide constructive feedback to team members.
- Organize and facilitate training programs to keep staff updated with industry trends and best practices.
- Build and maintain strong relationships with clients, ensuring high levels of customer satisfaction.
- Address and resolve client complaints and issues promptly and professionally.
- Oversee client acquisition and retention strategies to enhance customer loyalty.
- At least 1 year's experience as a branch manager or 2 year's experience as a senior negotiator with a proven track record
- Proficiency in using CRM software such as Alto CRM and property listing platforms like Rightmove and OnTheMarket.
- Excellent leadership and team management skills.
- Strong problem-solving abilities and strategic thinking.
- Exceptional communication and interpersonal skills.
- High level of integrity and commitment to maintaining client confidentiality.
- Ability to work under pressure and manage multiple tasks simultaneously.
- Head of Estate Agents: Regular updates and strategic alignment.
- Branch Staff: Daily operational oversight and performance reviews.
- Manager and Sales Team: Coordination and support for sales and lettings activities.