Onsite Patient Services Administrator

HealthHarmonie

  • Wolverhampton
  • £24,940 per year
  • Permanent
  • Full-time
  • 16 days ago
Contract Type: Full-Time, PermanentHours: 37.5 hours per weekLocation: Royal Wolverhampton Trust hospital, Wolverhampton Road, WolverhamptonABOUT USEstablished in 2003, HealthHarmonie has grown with the ever-changing healthcare industry and developed its presence across all the UK. We work in partnership with several NHS Clinical Commissioning Groups nationwide to provide patients with access to community services closer to their home.ABOUT THE ROLEThe Patient Services Administrator role is fundamental to the organisation as team members are responsible for the admission of patients into the HealthHarmonie services and the discharging or onward referring of patients at the end of their care pathway with us. This role will be based onsite at the Royal Wolverhampton Trust hospital.The role also includes:
  • Processing the patient notes following triage, resulting in patients either being accepted into the HealthHarmonie service or onward referring them into different care providers
  • Utilising the National E-Referral Service
  • Update patient administration systems
  • Answering GP/hospital/Laboratory queries via telephone and email
  • Review all patient outcome reports following their HealthHarmonie appointment and action the outcome
  • Chasing laboratories for outstanding patient histology results
  • Managing departmental actions in line with department KPI’s
  • Updating patient care trackers using Microsoft excel
  • Confirming patient appointments via telephone
ABOUT YOU
  • Strong organisational and administrative skills
  • Excellent written and verbal communication skills
  • Experience in working independently and as part of a team
  • Friendly and confident telephone manner
  • The ability to use their own initiative
BENEFITS
  • Salary of £24,940 per annum
  • Eligible for quality bonus of 1.25% of annual salary
  • 25 days Annual Leave + 8 days bank Holiday
  • Paid Overtime
  • NHS Employee Discounts
  • Annual Salary Review
  • Ongoing Support and Training
  • Excellent Career Progressions
  • Pension Scheme

HealthHarmonie