IT Service Delivery Manager

The Law Support Group

  • London
  • Permanent
  • Full-time
  • 1 month ago
IT Service Delivery Manager – London (Hybrid)Join a leading law firm as their IT Service Delivery Manager, taking the lead in ensuring seamless IT operations, driving service excellence, and supporting a forward-thinking business with a global client base.This is a fantastic opportunity for an experienced IT Service Delivery Manager to step into a leadership role with real impact managing a talented IT team, optimising service delivery, and aligning technology with the firm’s long-term strategic goals.What you’ll do:
  • Oversee the day-to-day delivery of IT services across the business
  • Lead, mentor, and develop the IT team to deliver outstanding service
  • Manage key vendor and stakeholder relationships
  • Drive continuous improvement initiatives and ensure SLA compliance
  • Support major IT projects and adoption of new tools and processes
  • Ensure compliance with cybersecurity, privacy, and governance standards
What we’re looking for:
  • Proven track record in IT service delivery or operations management, ideally within professional services or a law firm environment
  • Strong technical knowledge of Office 365, Active Directory, Intune, and ideally document management systems (such as iManage)
  • Demonstrated leadership skills with the ability to motivate and grow teams
  • Familiarity with ITIL, cybersecurity, and compliance frameworks
  • Project management experience (PMP, PRINCE2, or Agile certification desirable)
What’s on offer:
  • Hybrid working (60% from home)
  • 27 days annual leave plus bank holidays
  • Private medical, pension, life assurance, and family-friendly policies
  • A supportive, inclusive culture focused on development and work-life balance

The Law Support Group