Customer Service Processing

• Manage and process customer service requests with accuracy and efficiency.
• Respond to client inquiries via email and phone, ensuring a professional and timely resolution.
• Maintain and update client records in the company database.
• Collaborate with internal teams to ensure seamless service delivery.
• Provide clear and concise information about products and services to customers.
• Handle complaints and escalate issues to the appropriate department when necessary.
• Monitor service timelines to ensure commitments are met and exceeded.
• Contribute to improving customer satisfaction through proactive communication.

• Previous experience in a customer service or administrative role.
• Strong organisational skills and attention to detail.
• Excellent communication abilities, both written and verbal.
• Proficiency in using customer relationship management (CRM) systems.
• A proactive approach to problem-solving and handling customer concerns.
• Ability to work effectively in a team setting.

• A competitive salary
• A permanent position within a professional and supportive team in Christchurch.
• Opportunities for career development within the business services industry.
• Access to company benefits and resources.
• Work in a stable and customer-focused environment.

Michael Page