German Speaking Customer Service Advisor

Euro London Appointments

  • Leicester
  • £25,000 per year
  • Permanent
  • Full-time
  • 1 month ago
  • Apply easily
German Speaking Customer Service AdvisorLocation: Leicester (Office-Based)Type: Permanent, Full-Time or Part-TimeSalary: £25,000 per annum (pro rata for part-time)Are you fluent in German and passionate about delivering excellent customer service? We are currently recruiting for a Customer Service Advisor to join a supportive and growing team based in Leicester.This is a permanent role with flexibility to work full-time or part-time, depending on your availability.Key Responsibilities:
  • Handle incoming enquiries from customers in the UK, US, and Germany through various channels including email, phone, live chat, and social media
  • Collaborate with internal teams to resolve issues efficiently and pass along customer insights to help shape product and service improvements
  • Create and update customer profiles in the system, ensuring all details are accurate and up to date
  • Conduct follow-ups with customers to confirm that their issues have been fully resolved and expectations met
  • Offer a helpful and friendly service that reflects the company’s values and commitment to customer care
  • Work proactively to spot patterns or recurring issues and share these with the wider team
Requirements:
  • Fluent German language skills (written and spoken)
  • Prior experience in a customer-facing role is beneficial
  • Clear communication and good problem-solving abilities
  • Confident with using computer systems and handling multiple tasks at once
  • Positive attitude and willingness to work collaboratively
If you're looking to use your language skills in a customer-focused role and be part of a growing company, we’d love to hear from you.

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