Commercial Orders Advisor
Marshalls
- Elland, West Yorkshire
- Contract
- Full-time
Location: Elland, West YorkshireJoin us as a Commercial Order Advisor at our Elland Office for a Maternity Contract. We work 40 hours per week Monday to Friday (within an 8-hour day between 8am and 5pm) We have a flexible approach between home and office work.So, what is the role?
As the first point of contact for inbound sales orders, you’ll help customers with orders, price queries, deliveries, and after-sales - all in a friendly and professional manner.There is lots to learn, but through training, you’ll get all the support you need. We’ll make sure you know how to confidently deliver an excellent service and handle all the unique challenges that may pop up.The job is all about developing relationships, listening, and using your brilliant communication skills. There are no scripts at Marshalls; each customer will have their own unique needs. Using your training and initiative, you’ll be able to take ownership, handle queries, and get to the bottom of problems.If you like delivering great customer service, this is the job for you!What do you need to bring to the table?
- Previous experience processing customer orders accurately, matched to customer purchase orders
- Previous customer service experience, perhaps within retail or hospitality, but we’re open to hearing from diverse customer service backgrounds
- Excellent verbal communication skills
- A love of working in a fast-paced environment whilst paying close attention to detail and order processing
- A great ability to build rapport with customers with a positive and up-beat approach
- Proactive approach to problem solving, taking full end to end ownership using your initiative
- An enthusiastic team player who enjoys collaborating to reach objectives and targets
- Develop and maintain excellent customer relationships
- Being both self-sufficient and a team player, to ensure team workload is dealt with efficiently
- Linking to other teams, especially external and internal sales teams to help deal with
- 26 days holiday + bank holidays
- 40 hours Monday – Friday
- Health care cash plan
- Eye care scheme
- Cycle to work scheme
- Employee discount on products
- Retailer discounts
- Marshalls Wellbeing Centre
- Share purchase scheme
- Life assurance
- Enhanced Maternity, Paternity, and Adoption pay and leave
- 5% employer-matched pension scheme