
People Experience Business Partner Assistant
- Birmingham
- Contract
- Full-time
- An inclusive workplace
- Excellent package: solid basic and company benefits
- Hybrid working & core hours in line with role requirements
- Career development and life-long learning opportunities
- Opportunity to join Europe's largest privately-owned IT Company
- Work closely with the People Business Partners to support their business areas around colleague relation cases and assist with any change / project / strategic work, as and when required.
- Coach and support managers in the effective management of non-complex casework including consultations, investigations, disciplinary, grievance, absence, flexible working and performance matters from beginning to end, ensuring that they are well managed, recorded, tracked and meet the requirements of our policies, escalating more complex issues to the People Business Partners. In addition, also ensuring that all cases are actioned in a timely manner without any unreasonable delay
- (Non-complex includes routine, straightforward, and relatively simple colleague related situations or cases requiring following standard procedures with limited, if any, strategic input).
- Be fully aware of and understand our people policies and procedures, ensuring you are fully competent to coach on them effectively. In addition, ensure HR and Employment Law knowledge is up to date and any advice given is always in line with law and best practice.
- Support managers in the preparation of all casework letters, ensuring legal requirements are met.
- Manage employee welfare matters, such as maternity leave, flexible working requests, occupational health referrals, and attendance.
- Ensure all Colleague Relations matters are updated on the People Tracker in real time.
- Deliver an efficient and quality service, and work to a continuous improvement model
- Support the wider People function in undertaking colleague engagement activities.
- Support and assist other team members as and when required with administration processes and tasks.
- Highly organised with good attention to detail, analytical/problem solving skills and strong communication skills
- Demonstrable experience of completing multiple tasks at any one time, whilst managing a number of non-complex cases
- Fully conversant and up to date with all aspects of employment law and HR best practise
- Ability to be flexible and show agility at all times, whilst balancing the fine act of stakeholder management at all times
- Ability to manage own workload and work independently, managing conflicting deadlines and prioritising workload as necessary
- Good knowledge of D365, with the ability to build and run reports for Business Partners as and when required
- Experience of working in a fast-paced environment
- Shows compassion, yet has a commercial way of thinking