Support Desk Technican

Vivo Talent

  • Birmingham
  • Permanent
  • Full-time
  • 8 days ago
  • Apply easily
Support Desk Technician / 1st Line / Zendesk / SaaS / Birmingham / Remote or Hybrid / Permanent / up to £30,000paOverviewVivo Talent are on the lookout for a Support Desk Technician to join a fast-growing SaaS company that's shaking up their market.If you're proactive, tech-savvy and want to grow, - this could be the role for you.You'll be the go-to person for managing the Zendesk support desk, owning tickets from start to finish. But this isn't just about fixing issues - it's about spotting opportunities to improve, tweaking processes and configuring systems to stop problems before they even happen.Day-to-Day
  • Managing support tickets to ensure timely responses and resolutions.
  • Being the first point of contact for clients raising support requests.
  • Resolve system configuration issues and escalate complex issues where necessary.
  • Collaborate with other teams to feedback common issues that impact platform performance.
About You
  • Previous experience in a technical support or helpdesk role
  • Familiarity with ticketing tools (Zendesk desirable)
  • Strong communicator with technical and non-technical users.
  • Understanding of technical configuration
If this role is of interest then please get in touch with a CV or any questions you may have.Support Desk Technician / 1st Line / Zendesk / SaaS / Birmingham / Remote or Hybrid / Permanent / up to £30,000paSupport Desk Technician / 1st Line / Zendesk / SaaS / Birmingham / Remote or Hybrid / Permanent / up to £30,000paSupport Desk Technician / 1st Line / Zendesk / SaaS / Birmingham / Remote or Hybrid / Permanent / up to £30,000pa

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