Cluster Senior Account Manager

Tribe Manchester Airport

  • Manchester
  • Permanent
  • Full-time
  • 7 days ago
Who are we?Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand, overseeing over 1,600 hotels and resorts across the world. We work with big brands such as Hilton, Accor, Marriot and IHG as well as small independent hotels and everything in between.This role would be a fantastic head start for a driven sales executive looking to make their first step into a senior sales position.What is in it for you?As part of the Aimbridge team, you will have access to industry leading benefits that include
  • Industry leading training and leadership development opportunities
  • Hotel discounts portfolio wide - Staff rates and up to 50% discount on food & beverage and spa
  • Wagestream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
  • 24/7 access to our employee assistance programme
  • Career and lifestyle breaks - Allowing you to take time off for key life events.
  • Uncapped incentives to reward you for your contributions
  • Staff meals on duty
Job SummaryWe are seeking a dynamic and commercially driven Senior Account Manager to oversee and grow corporate and group business across our cluster of hotels at Manchester Airport. This key role will be responsible for managing and nurturing existing accounts, developing long-term client relationships, and identifying new revenue opportunities within our current portfolio.The successful candidate will represent both Accor and IHG brands and play a pivotal role in delivering revenue growth, guest loyalty, and strategic account management across multiple properties.Key Responsibilities
  • Account Management: Manage a portfolio of key corporate and group accounts across the cluster, ensuring high levels of client satisfaction and retention.
  • Revenue Growth: Identify and convert revenue opportunities within existing accounts by cross-selling multiple properties, upselling services, and increasing share of wallet.
  • Relationship Building: Act as the main point of contact for clients, building strong, long-term relationships and understanding their business needs to provide tailored solutions.
  • Sales Strategy & Reporting: Work closely with the Director of Sales to deliver the cluster sales strategy. Regularly analyse account performance, produce forecasts, and contribute to revenue planning.
  • Collaboration: Liaise with hotel operations teams to ensure seamless service delivery and to maintain brand standards across all guest experiences.
  • Representation: Attend networking events, trade shows, and client meetings to represent the hotel brands and build awareness and engagement.
  • Brand Ambassadorship: Ensure consistent brand messaging and compliance with both Accor and IHG brand standards.
What do we need from you?
  • Proven experience in hotel sales or account management, preferably within a brand environment.
  • Strong understanding of the corporate and group travel market.
  • Demonstrated success in building relationships and driving incremental revenue.
  • Familiarity with IHG and Accor systems (e.g., Opera, IHG Concerto, Accor Sales Tools) is desirable.
  • Excellent communication, negotiation, and presentation skills.
  • Self-motivated, target-driven, and highly organised.
  • Flexibility to travel locally and occasionally nationally.
Why Join Us?
  • Opportunity to work across two globally recognised hospitality groups.
  • Collaborative and supportive team environment.
  • Excellent career development opportunities within a growing cluster.
  • Competitive salary and benefits.
Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standardsAt Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone 'A Place to Grow'So, click apply today, we'd love to welcome you to our inclusive team shaping the future of hospitality.

Tribe Manchester Airport