English speaker Operations Customer Expert for Banking industry

Nexusbal

  • Dundee
  • Permanent
  • Full-time
  • 1 month ago
  • Apply easily
Are you passionate about delivering outstanding customer service and ready for a new adventure in Lisbon? We're looking for a skilled professional to join our team and make a real difference in our customers' lives.Mandatory Eu passport ( no Visa sponsorship)What You’ll Do:
  • Resolve customer queries via chat, call, or email with empathy and efficiency
  • Own customer cases end-to-end, including complex investigations
  • Support fraud detection, disputes (e.g., chargebacks), and complaint resolution
  • Identify and assist vulnerable customers, escalating when necessary
  • Collaborate with peers to improve processes and provide feedback
  • Stay agile and responsive to evolving customer and business needs
What You’ll Bring:
  • Fluent English (C1/C2) and proven customer service experience (preferably in Ireland)
  • At least 12 months of experience in fraud, disputes, or complaints handling (Mastercard/Visa rules knowledge a plus)
  • A track record of working to performance targets
  • Commitment to excellence in customer support and care
Perks & Benefits:
  • Health insurance from your first day
  • Career development and training opportunities
  • Relocation support: flight refund & option to live in company-provided apartments
  • Annual return flight to your home country (within Europe)
  • Free Portuguese lessons, sports activities & team events
  • The chance to collaborate with industry leaders
  • Location: Lisbon, Portugal

Nexusbal