Customer Care Assistant - Llangefni - J070324

West End Dental Group

  • Llangefni, Anglesey
  • £11.03 per hour
  • Permanent
  • Full-time
  • 1 month ago
West End Dental offers one of the highest quality dental experiences for patients in the UK. Our Customer Care Teams provide a vital role in the delivery of high quality patient care. Often the face of our service, patients rely on our support team for reassurance, attention to detail and empathy in the course of their treatment and care.That's why we provide our team members with excellent career opportunities to grow and develop as individuals, and as part of our team. A deep team spirit and a challenging yet supportive environment combine to do this.The successful applicant will be able to demonstrate the following:
  • Experience of providing excellent customer service
  • Proven problem solving abilities
  • Ability to work well under pressure in a challenging but supportive environment
  • Personal resilience and ability to manage pressures of working in a customer-facing role
  • Demonstrates initiative and self-motivation
  • Takes responsibility for the quality of own work
  • A team player who supports colleagues in our shared goal of delivering the best possible customer support
  • Active listener, able to show empathy and compassion
  • Good at multitasking and able to prioritise tasks and manage workload to accommodate changes of priority
  • High level of professionalism ensuring the good name of the practice is maintained
  • Polite and patient with an excellent telephone manner
Requirements include:
  • Competence and confidence in using Information Technology, Microsoft office and other online systems
  • Flexible approach in availability for shifts and to providing cover for colleague absence, with ability on occasion to travel to other practices to stand-in, if required
  • GCSE'S - Minimum C in English and Maths
  • Full UK Driving Licence
Exceptional candidates may also offer:
  • Experience in working with the public
  • Welsh language skills with confidence in speaking, reading and written Welsh.
  • Knowledge of Data Protection, GDPR and confidentiality issues
  • A keen interest in Dentistry
Standard hours are 9am to 5pm, Monday to Friday. Contract is full-time, 37.5 hours per week. Part-time options can be considered. Pay is £11.03 per hour.Promotion opportunities offer considerable increases in pay for the right candidates.

West End Dental Group