Customer Care Assistant - Llangefni - J070324
West End Dental Group
- Llangefni, Anglesey
- £11.03 per hour
- Permanent
- Full-time
- Experience of providing excellent customer service
- Proven problem solving abilities
- Ability to work well under pressure in a challenging but supportive environment
- Personal resilience and ability to manage pressures of working in a customer-facing role
- Demonstrates initiative and self-motivation
- Takes responsibility for the quality of own work
- A team player who supports colleagues in our shared goal of delivering the best possible customer support
- Active listener, able to show empathy and compassion
- Good at multitasking and able to prioritise tasks and manage workload to accommodate changes of priority
- High level of professionalism ensuring the good name of the practice is maintained
- Polite and patient with an excellent telephone manner
- Competence and confidence in using Information Technology, Microsoft office and other online systems
- Flexible approach in availability for shifts and to providing cover for colleague absence, with ability on occasion to travel to other practices to stand-in, if required
- GCSE'S - Minimum C in English and Maths
- Full UK Driving Licence
- Experience in working with the public
- Welsh language skills with confidence in speaking, reading and written Welsh.
- Knowledge of Data Protection, GDPR and confidentiality issues
- A keen interest in Dentistry