Designate Operations Manager

IQ Student Accommodation

  • London
  • £48,000 per year
  • Permanent
  • Full-time
  • 27 days ago
iQ is one of the UK's biggest providers of student accommodation, committed to giving our 34,000 students in 85 sites across 29 UK cities their best year yet.The Designate Operations Manager is a future site leader, appointed to develop the skills, experience, and confidence required to take full accountability for an iQ site. Working across multiple sites and under the guidance of experienced Operations Managers and Regional Managers, Designate OM supports the delivery of exceptional resident experiences, operational standards, and commercial performance.This developmental role provides hands-on exposure to all aspects of the iQ business - People, Experience, and Commercial—while demonstrating a proactive, collaborative, and values-driven approach. The Designate Operations Manager will remain in this role until a suitable site vacancy becomes available, at which point—subject to demonstrated readiness—they will step into full site leadership and assume full operational accountabilityKey Responsibilities
  • Coaching, developing and motivating your team to drive performance
  • A proactive and strategic approach to people planning to ensure the site is appropriately staffed at all times
  • Promoting resident satisfaction and retention by actively attracting five-star reviews and ensuring any complaints and service issues are dealt with appropriately
  • Being accountable for leasing performance in your cluster
  • Conducting monthly financial performance reviews and managing the sites Profit & Loss (P&L) Account
  • Managing the sites balanced scorecard metrics and always looking for ways to enhance the performance of the site
  • Ensuring resident welfare and offering support services where appropriate
  • Managing and monitoring compliance in line with health and safety standards
  • Responsible for scheduling planned maintenance and reporting processes
  • Collaborates with the central support teams to ensure their site gets the required support at all time
  • Builds effective relations with external stakeholders such as universities, education providers and the local community
What makes a great iQer?First and foremost, we're looking for an enthusiastic leader who thrives in a get-stuff-done kind of environment. You won't mind rolling your sleeves up, leading a team and be a great communicator. You'll have some management experience, but that could be in a hotel, gym or restaurant for example, however, we're much more interested in your people skills, personality and potential.In exchange, you'll receive great benefits, and the opportunity to work as part of a fun, supportive team in a business that's definitely going places.Working at iQ is so much more than a job, it's the chance to carve out your f

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