
Sales Advisor (Full-Time & Part-Time) – Fashion Retail
- Bath
- £22,000-23,000 per year
- Permanent
- Full-time
- Deliver outstanding customer service through face-to-face interaction, phone, and email communications.
- Fully understand and embody our brand strategy and current product range.
- Stay knowledgeable about new products, styles, fits, and fabric qualities.
- Confidently assess customer needs and provide tailored product recommendations.
- Offer tactful and authoritative styling and product advice.
- Manage customer sales, returns, and deliveries efficiently, adhering to store procedures.
- Handle sensitive customer issues with patience, empathy, and professionalism.
- Use IT systems confidently for website, till, and logistics functions.
- Maintain excellent telephone etiquette.
- Uphold high standards of visual merchandising.
- Replenish stock and maintain a tidy, inviting shop floor.
- Assist with deliveries and stock recalls.
- Ensure personal compliance with health and safety procedures in-store.
- Communicate customer feedback clearly to buying and merchandising teams.
- Previous experience in a premium retail environment with a strong customer focus.
- A confident and empathetic communicator with a calm and patient approach.
- Genuine passion for sustainable fashion.
- A people person who thrives on engaging and connecting with customers.
- Warm, energetic, and enthusiastic about the role.
- Highly organised with excellent attention to detail and strong follow-up skills.