Service Manager - Scotland

Linaker

  • Newcastle
  • Permanent
  • Full-time
  • 2 days ago
WELCOME TO LINAKERFor over 30 years, Linaker has built a reputation for delivering dependable, high-quality mechanical engineering services across a wide range of client environments. Our strength lies in keeping critical systems operational—supporting organisations with technical precision, responsive maintenance, and long-term reliability. Founded on trust, care, and reliability, we’re more than a service provider—we’re a fully embedded partner in our clients’ operations.With continued growth across the Business and new contracts underway, we’re now seeking a dedicated Service Manager to lead service delivery & support across one of our prestigious Client accounts, and uphold the standards Linaker is known for.ABOUT THE ROLEThis role centres on engineering management with a strong focus on end-user engagement and service delivery. The successful candidate will be responsible for leading engineering teams, coordinating and delivering audits, and ensuring engineering solutions are aligned with end-user requirements and broader client objectives.You will work closely with the account manager to support client expectations and ensure that delegated responsibilities are managed professionally and effectively. The role demands a proactive and organised approach, strong communication skills, and the ability to manage multiple priorities while maintaining high standards of service.WHAT YOU WILL BE RESPONSIBLE FOR
  • Leading engineering service delivery across your designated client base, ensuring consistent performance, compliance, and operational continuity.
  • Coordinating engineering teams to deliver planned preventative maintenance (PPM), reactive works, and quoted tasks, working closely with the client response and PPM schedulers team, and assisting in managing out-of-hours (OOHs) work and escalation resolution.
  • Overseeing small works and minor project delivery, ensuring that engineering activity meets required quality, cost, and timeline parameters.
  • Reviewing engineering outputs such as PPM reports, remedial works, and compliance tasks, ensuring all follow-ups are completed within agreed timeframes.
  • Working alongside the compliance teams to maintain all operational and contractual documentation including logbooks, service records, KPI dashboards, site reports, and compliance logs.
  • Supporting quotation development in collaboration with engineers and commercial teams, in accordance with client frameworks and internal processes
  • Preparing monthly service and performance reports based on engineering activity to support client reviews and decision-making.
  • Conducting audits, surveys, and mobilisation activities to verify engineering standards and support operational transitions or changes
  • Providing leadership and coordination for engineering teams through onboarding, coaching, PDRs, and ongoing performance management.
  • Promoting continuous improvement, operational efficiency, and a positive service culture across all engineering-led activities.
WHAT WE ARE LOOKING FOR
  • Proven experience in service delivery management across multi-site or designated client portfolios, with a strong focus on engineering team coordination and operational excellence.
  • Solid understanding of operational compliance, contractual requirements, and quality assurance processes within complex client environments.
  • Familiarity with CAFM systems, client response workflows, and PPM scheduling practices.
  • Technically competent with a good understanding of Health & Safety regulations and best practices.
  • Excellent communication skills with the ability to build and maintain strong relationships internally across teams and externally with clients and end users.
  • Demonstrated ability to work collaboratively alongside client response, compliance, and scheduling teams, supporting escalation management and operational problem-solving.
  • Proficient in Microsoft Office suite and confident in working with data, reporting tools, and operational dashboards.
  • Full UK driving licence with a willingness to travel across the designated client base as required.
THE PACKAGE
  • 25 Days annual leave plus bank holidays.
  • Competitive Salary on Offer
  • Buy and sell holiday to suit your schedule.
  • One paid volunteering day per year, empowering you to support causes that matter to you.
  • Company Car for regional site travel.
  • Access to our Employee assistant programme for wellbeing support.
  • Auto enrolment in the company pension scheme.
  • Full training by a supportive friendly team.
  • Annual events.
INTERESTEDThis is a fantastic opportunity to lead service delivery across a key region for a high-profile client, in a business that’s growing fast and investing in talent. If you're ready to step into a pivotal role, influence outcomes, and build something meaningful, we’d love to hear from you.If you think you’re a match, get in touch today.M&E Maintenance privately owned business, engineering your perfect environment

Linaker