Customer Service Agent with fluent French

• Respond to customer inquiries in French via phone, email, and chat.
• Provide information about products and services to customers.
• Resolve customer complaints and issues effectively and efficiently.
• Maintain a high level of customer satisfaction through excellent service.
• Document customer interactions and feedback accurately in the system.
• Collaborate with other departments to provide seamless service to customers.
• Participate in training programs to improve service skills and knowledge about the company’s offerings.

• Fluency in French and English, both written and verbal.
• Previous experience in customer service or a related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Ability to work well in a fast-paced and high-pressure environment.
• Proficiency in using computers and customer service software.

• 25 days holiday plus bank holidays
• Private pension scheme
• Private Healthcare plan
• Life Assurance
• Cycle to work scheme
• Referral bonuses

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