IT Service Delivery Analyst

Golding Homes

  • Maidstone, Kent
  • £31,873 per year
  • Permanent
  • Full-time
  • 2 days ago
It's a great time to join Golding as we're an efficient, local, visible and listening organisation, providing sustainable homes and communities. We've established a strong track record for building quality homes and investing in our local communities.What you'll be doingThe successful candidate will join our IT & Data Team at an exciting time, as we look to adopt a proactive service partnering approach to engage with our customers, colleagues, and stakeholders.You will be working with the IT Infrastructure & Service Manager to provide outstanding focused IT solutions to our work colleagues and customers.You will provide 1st & 2nd line support with high standards of customer service to ensure our colleagues IT issues are dealt with in a professional manner ensuring they are kept up to date and working with other IT teams if needed to resolve issues & requests.This is a fast paced role, so ideal for someone who can learn quickly, be organised and able to prioritise work effectively.The role involves;
  • Using our ITSM tool Halo to manage requests and ensure SLA’s are maintained
  • Providing advanced 1st & 2nd line support for core MS solutions & business systems which includes Office 365 / Teams/ Exchange Online, Active Directory /Entra, Azure Virtual Desktop and 8x8 telephony
  • Documenting & sharing knowledge within the department
  • Setting up new hardware such as mobile devices & laptops using MDT & InTune
  • Working with other IT teams, departments & 3rd parties to resolve issues and provide support.
When and where you'll be doing itYou will enjoy a 37-hour working week and earn an annual salary of £31,873 per annum dependent upon your knowledge, skills and experience.Our head office is in central Maidstone and is a new, modern and bright space which inspires creativity and innovation. The role will be office based 5 days per week with one day per week from home after the probationary period.What will you get in return? Creating an environment which enables our people to thrive is crucial for us and our Total Reward package goes beyond your salary, designed to support you throughout your working life here.You’ll get:· 28 days annual leave per year (plus bank holidays)· Company Pension contribution and life assurance· Flexible Benefits including health cash plan, additional holiday purchase, cycle to work scheme, onsite gym, retail discounts and more.· An annual Wellbeing FundWe appreciate that people process information in different ways. Please get in touch if you would like some support with your application.We will be sifting applications throughout and reserve the right to close applications early.It is a great time to join Golding, with our new corporate plan and a vision of providing Outstanding Services, Great Homes and Proud Communities. We have an established track record for building quality homes and investing in our local communities.County Gate One, Stacey Street, Maidstone, ME14 1ST

Golding Homes