Duty ManagerLa Mon Hotel & Country Club is an independent Hotel, in Northern Ireland. Our company standards reflect our ethos to continually fulfil our service promise.There has rarely been a better time for new recruits to enter the hospitality industry. For experienced staff, it presents an opportunity to advance their careers or improve their conditions.Working in hospitality is vibrant, flexible, and no two days are ever the same!We have an exciting new role to join our growing team.We are looking for a Duty Manager to greet and welcome prospective, current customers and residents of the hotel and to ensure the individuals safety and comfort at all times. To ensure the expected high standards of customer service, health & safety, cleanliness and hygiene is maintained in La Mon Hotel as a whole.About the roleMain tasks and duties· Overseeing delivery of consistent quality customer experiences in all food & beverage outlets in hotel including banqueting / functions· To ensure smooth operational procedures within the hotel;· To maintain and adhere to company's health and safety policies;· To ensure positive customer care by all staff;· To promote and sell the hotel and its products with a friendly and helpful manner;· To ensure the customer needs are met at every opportunity;· To control and co-ordinate staff as and when required;· To oversee all food and beverage service;· To visit and check all departments when on duty;· To assist any department as and when required;· To plan, organise and prep the function/conference rooms as and when required;· To ensure hygiene standards are maintained at all times;· To deal and handle with customer complaints and requests;· To maintain a high standard of personal hygiene and appearance· To carry out periodic checks on rooms and on all equipment;· To attend training courses as and when necessary;· To promote equal opportunities and cultural diversity;· To ensure effective communications with all departments and peers;· To ensure that due care is taken for the health and safety of yourself, other employees and any other persons on the premises;· Report and where appropriate take action on any incident, accident, fire, loss or damage;· To ensure and actively encourage staff training and development to improve performance moral;· To implement all policies and procedures as devised by management;· To order, check and accept deliveries of goods and equipment as necessary;· To train and supervise all staff to the adequate level as set by management;· To ensure adequate cover at all times in line with hotel targets and goals;· To report all maintenance issues and take appropriate action;· Any other duties and responsibilities as requested by management.About the companyLa Mon Hotel & Country Club is an award winning four star hotel on the periphery of Belfast City CentreRequired Criteria
Have min 2 year experience as a duty manager or similar management role, within the Hospitality Industry
Knowledge of cash & stock management
Knowledge of Health & safety procedures
Strong organisational skills.
Hands on approach, with can do attitude
Availability to work in shifts including weekends & evenings
Be personally motivated & Can lead and motivate a team
Have great management & communication skills
Have a passion for their role within the Hotel
Have a mature and pleasant manner for dealing with customers and team members alike
