Customer Service Advisor (Parts and Aftersales)

Aligra Personnel

  • Swindon
  • £25,000-28,000 per year
  • Permanent
  • Full-time
  • 29 days ago
We are searching for a Parts & Aftersales advisor to join a growing team at a reputable garden machinery distribution company based in Swindon.This role will start following successful interview.Key Responsibilities:
  • Assist customers over the phone, and online with parts inquiries.
  • Identify and recommend the correct parts based on customer needs.
  • Provide technical support and troubleshooting assistance.
  • Upsell additional products and services when appropriate.
  • Handle customer complaints and returns professionally.
  • Process sales transactions using our premier stock system.
  • Prepare invoices, quotes, and purchase orders.
  • Coordinate with suppliers and service technicians for part orders
Requirements:
  • Experience in lawnmower, garden machinery, or automotive parts sales (preferred).
  • Excellent communication and customer service skills.
  • Ability to use parts lookup software and online catalogues.
  • Basic computer skills (MS Office).
  • Strong attention to detail and problem-solving skills.
Pay and Hours
  • Monday to Friday working alternating shifts
  • Week 1 – 08:00-16:30, Week 2 08:30-17:00
  • £25,000-£28,000 DOE
For the successful candidate in this field, there are progression opportunities within the department. This role will suit candidates looking for a new career path with previous experience in customer service/parts advising. Full training is provided in this position. A technical background in small engines, lawn equipment or mechanics is preferred but not essential. This also includes a background in a similar role.If you are interested in finding out more, apply today or call 01793 512635.Aligra have been established since 2007 and have since implemented supply partnerships with a number of the UK’s leading logistics companies. Whilst we work across all industries, we specialise in recruitment and talent management for the Automotive & Engineering, Driving & Industrial, Hospitality and Professional & Executive sectors.

Aligra Personnel