Systems Improvement Specialist

Browne Jacobson

  • Nottingham
  • Temporary
  • Full-time
  • 28 days ago
We are looking for a dedicated System Improvement Specialist to join our new Legal Operations team. This role is pivotal in enhancing the functionality and user engagement of our firm-wide matter management system. As a System Improvement Specialist, you will be instrumental in implementing changes, supporting user acceptance testing (UAT), and acting as a system champion to assist training teams, the product owner, and other stakeholders.Key Responsibilities:
  • Actively participate in the data improvement group to identify and discuss potential system enhancements and corrections.
  • Maintain up-to-date contact details for key entities such as Courts, Mediators, and Experts.
  • Implement changes based on exception reports or recommendations from the data improvement group to enhance system performance and user experience.
  • Assist in the UAT process to ensure that new features function as intended before full deployment.
  • Provide expert knowledge and assistance in system functionalities to support training teams.
  • Serve as a point of contact for system-related queries and training needs.
  • Regularly report to the product owner on areas of low engagement, offering insights and recommendations to boost user interaction and satisfaction.
  • Assist with the preparation of process documentation and training materials.
  • Handle reporting and escalations involving restricted matters, utilising enhanced security access to manage sensitive information responsibly.
  • Maintain and amend access permissions for restricted matters, ensuring compliance with security protocols and privacy guidelines.
Job description

Browne Jacobson