Group Account Controller

Booker

  • Midlands
  • Permanent
  • Full-time
  • 6 hours ago
About the roleAs a Group Accounts Controller, you will play a pivotal role in driving the success of our catering sales plan nationally.You will champion best practices, influence key decision-makers, and ensure the flawless execution of the catering sales plan across your team of Key Account Managers and driving industry leading service levels.Your leadership skills and core focus on maximising sales and profit will be crucial to achieving our goals and business objectives. With excellent interpersonal and business to business relationship skills, you will be the voice of the customer that helps shape the catering proposition.Main Responsibilities
  • Delivery of the Group Accounts sales & profit budgets, utilising resources and capacity
  • Own strategic business objectives that drive excellence across Group Accounts with customer and colleagues
  • Lead, develop and coach a team of Key Account Managers, ensuring clear development plans and measurements are in place and teams deliver and exceed against their objectives
  • Build long lasting business to business relationships with our key customers
  • Champion best practice across all the operational branches to improve the customer experience, satisfaction and maximise growth opportunities
  • Influence senior stakeholders within branches, Field and Support centres to ensure the Catering plan is executed
  • Act as a key stakeholder in developing the customer experience through central head office relationships
  • Represent the 'voice of the customer' on behalf of customers into Support functions ensuring we thrive as a customer driven business.
  • Provide sponsorship of talent with robust succession plans in place
  • Build a culture which recognises the right behaviours, diversity and makes Booker 'A Place to Get On'.
You will needExperience relevant for this job:
  • Successful sales career to date with a core skill set around leading and growing a highly successful sales team.
  • Strong understanding of insights and market dynamics within a relevant field (catering sales preferred)
  • Previous experience working within multisite customer base with exposure to legal terms and conditions.
  • Demonstrate exceptional stakeholder management
  • Ability to identify profitable opportunities
  • Ability to analyse data to identify opportunities and inform strategy
  • Track record of making commercially sound decisions that benefit both the business and the customer.
  • Proficiency in Microsoft Office Suite and CRM software
Skills relevant for this role: ·
  • Driven: Self-motivated and goal-oriented, with a strong desire to achieve targets
  • Communication: Strong verbal and written communication; active listening and clear articulation of ideas.
  • Exceptional coaching capability, with a best-in-class motivational style and a people/customer focussed mind set
  • Strong, empathetic team leadership experience and a proven developer of talent, an effective coach and an inspiring leader
  • Commercial acumen · Emotional Intelligence: Empathy and awareness to navigate customer and colleague challenges
  • Resilience: Ability to maintain a positive attitude in challenging situations ·
  • Agile: Understand how to change focus quickly, to meet the needs of our business.
  • Positive Attitude: Maintain a positive and proactive can-do approach to work and can demonstrate a consistent growth mindset.
  • Enthusiasm for and knowledge of the catering industry and commitment to excellence.
  • Collaborate/ Influence: The ability to challenge effectively whilst maintaining best cross-functional relationships to achieve common goals.
What's in it for youAt Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:
  • A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
  • After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
  • 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year.
  • Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
  • Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
  • 50% off health checks at Tesco Pharmacy.
  • Exclusive access to discounted RAC breakdown cover rates
  • An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
  • After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
  • Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.
  • Life Assurance - You are covered for death in service life cover of up to three times annual pay
  • Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.
  • A great holiday package

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