Grinder Field Service Technician - (North London, South Midlands, Gloucester, Oxford areas)

• Carry out scheduled maintenance activities in line with the VMI & VOI requirements as instructed by your Line Manager
• Assist your Line Manager with the timely rectification of outstanding machine faults and manage all machine faults via FAMS.
• To be competent in Grinder maintenance, repairs & fault finding
• Maximise machine availability

• Undertake duties in line with agreed roster
• Maintain competency in line with role requirement
• Performance of machine following the completion of maintenance tasks
• When undertaking machine-based duties you are responsible for the overall machine condition including documentation, tooling, spare parts, consumables, safety equipment and waste disposal
• Responsible for the quality and condition of your vehicle internally & externally, plus the storage of tooling, parts, equipment and PPE as per HR/ADV/H/G/004
• Ensure the OTM is signed off as ‘fit for service’ after any maintenance/repair activity
• Compliance with all company policies & procedures, including Health & Safety, Quality & Environmental
• Utilise IT equipment provided to update and access Apps and Programs associate with your role (FAMS, Q-Pulse, etc)
• Engage with your Line Manager to identify and implement continuous improvement activities

• Recognised mechanical/electrical/maintenance qualification
• Track safety qualifications (PTS, DP)
• IT skills including Outlook, Excel, Word, Adobe, CMS (Assure), Document Control System (Q-Pulse)
• Advanced knowledge of machine and systems
• Risk assessment skills
• Excellent communication and interpersonal skills
• Self-motivated with ability to work independently
• Strong time management and prioritisation skills
• Customer-focused with attention to detail
• Team player who adheres to Harsco values:
• Uncompromising Integrity and Ethics
• Continuous Improvement
• Value Creation
• Commitment to health and safety regulations

• Self-motivated to complete assignments on time, yet able to determine when to ask questions for clarification or further direction.
• Provide first point of contact for all support issues for end-user technical support maximizing the end user’s experience.
• Establish and maintain effective relationships with all levels of users.
• Ensures an outstanding level of customer service by providing direct IT support to individuals throughout the organization.
• Prioritize service issues based on multiple competing priorities and objectives.
• Setup, install and maintain desktop and laptop hardware/software and peripherals and network printers
• Setup and maintain site network file structures, access rights, network security, network users, network printing and desktop user environments.
• Setup and maintain site network servers by applying patches, logging changes and monitoring error logs.
• Troubleshoot and repair problems with the site network, server, and telephony infrastructure and systems.
• Troubleshoot and resolve problems encountered in the use of site systems and desktop applications.
• Assist with maintaining computer room, site network cabling and department documentation.
• Non-business hour time may be required to repair and troubleshoot problems to provide efficient, quality service.
• Maintain site specific desktop application setup, standards and streamline processes to eliminate future problems.
• Prepare cost requests and procure equipment to meet business needs.
• Maintain site hardware/software inventories and assist with the audit of site hardware and software.
• Monitor site-based server hardware uptime, virus protection and site-based software updates.
• Assist with system backups and disaster recovery plans.
• Escalate issues and concerns to the Global Infrastructure Manager, as appropriate.
• Ensure all technical support related activities comply with the global Harsco compliance standards and procedures.
• Document all support calls for systems performance and metrics reporting.
• Dependability, regular attendance, and the ability to work extended hours are required.
• Ability to lift a minimum of 40 lbs.
• Perform other reasonably-related tasks as assigned by management

• To take reasonable care for the health and safety of yourself and other persons who may be affected by your acts and omissions at work.
• Contribute to the delivery of company occupational health and welfare, safety and environmental improvement plans.
• Only undertake work for which you have been trained and (if required) certified competent.
• To comply with Risk Assessments, method statements and safe systems of work.
• Maintain and utilise all PPE provided by the employer.
• Cooperate with your employer on health, safety and environment.
• Make safe any unsafe conditions where practical and challenge unsafe work practices.
• Inform your line manager, supervisor or health and safety representative of any unsafe occurrences
• Report all, and assist with investigating relevant accidents, incidents and near misses
• Additional responsibilities as identified for Managers in PRO/S/G/015

Harsco Corporation