Site Services Engineer (Technical)

• Provide technical support through the monitoring of our product and steel plant performance of your customer accounts

• Understand steel plant processes and parameters in order meet our customers’ requirements

• Provide onsite support through the installation of Mayerton products on customer sites, providing technical support and guidance as required

• Undertake regular reviews and inspections of product vessels through both the build process and monitoring performance through its service duration. Additionally, provide feedback where necessary should technical interventions be required

• Complete monthly consignment stocktake, all required documentation and necessary processing to service customer accounts effectively

• In collaboration with the technical team, review plant parameters, processes and operational performance to improve outputs where possible

• Provide support through product trials, providing regular feedback to the team to achieve excellent product performance and secure customer accounts on a long-term basis

• Support the management team in the achievement of monthly and annual sales targets, by providing regular data analysis and customer information as required

• Continually identify new sales opportunities within existing customer sites (sales of additional products) and support the management team to agree and execute an account management plan for each customer

• Participate in customer account meetings to present Mayerton’s full product portfolio, in alignment with the sales and account plan for the relevant customer

• Provide support to the management team where required with elements of customer pricing and contractual obligations, so that these are met and delivered

• Undertake any other reasonable management request

• Where required, undertake travel to key areas, for example, but not limited to China, including travelling to conferences, business meetings and global industrial events

• Adhere to Company and Customers’ Health and Safety and Security Policies and always uphold the company values

• Comply with relevant ISO standards and adhere to Company policies and procedures

• Experience of the steel and refractories industry. Additionally, knowledge or experience within the following areas; furnace, ladles, brickwork and monolithics would be advantageous

• Ideally based in Sheffield, Rotherham or within 20 miles from these locations

• Previous knowledge and experience in a technical/ site services role

• Experience within a sales role

• Knowledge of a Customer Relationship Management (CRM) System (HubSpot)

• In-depth understanding of product/service offerings
• Awareness of industry trends and competitors
• Ability to translate technical knowledge into solutions for our customers

• Must hold a full Uk driving licence and be willing to travel to customer sites

• Developing excellent working relationships with customers and stakeholders (internal and external)
• Maintaining long-term customer relationships
• Networking effectively

• Understanding and anticipating customer needs
• Providing tailored solutions and follow-up
• Ensuring customer satisfaction

• Managing multiple leads and accounts efficiently
• Prioritising activities
• Meeting deadlines and sales targets

• Use of digital tools for lead generation, tracking, and reporting
• Comfortable with virtual communication platforms
• Working with all internal departments to deliver customer requirements
• Sharing insights and feedback to improve offerings and performance
• Supporting collective sales targets

Mayerton