Hospitality hosts - Cardiff

• Greet all guests on arrival with a warm, professional welcome
• Scan entry tickets using our digital system to verify access
• Operate the cloakroom efficiently and securely throughout the event
• Escort guests to their designated tables in the hospitality lounge, ensuring the seating plan is followed accurately
• Support lounge service, including drink replenishment and clearing when required
• Direct guests to their seats in the main stadium bowl at kick-off/showtime and assist where needed
• Respond promptly and professionally to guest questions or requests
• Communicate clearly with the wider hospitality operations team to ensure smooth service
• Report any complaints, incidents, or guest feedback to the hospitality sales team

• A calm and professional approach under pressure
• Ability to handle multiple queries and requests at once
• Excellent verbal communication and interpersonal skills
• A welcoming, clean, and well-presented appearance at all times
• Confident, positive, and guest-focused attitude

• Previous experience in hospitality, events, or a front-of-house/customer service role is desirable
• Must be available to work evenings and weekends (match days, concerts, and other events)
• Reliable, punctual, and able to follow instructions from room managers and team leads
• Must be confident in working in a busy, fast-paced, guest-facing environment

• Work in one of the UK's most iconic stadiums
• Be part of delivering high-end guest experiences at major live events
• Gain valuable hospitality and event experience
• Join a friendly, professional team with a shared passion for excellence

Constellation