Centre Operations Assistant
NewFlex
- Holborn, Central London
- £25,000 per year
- Permanent
- Full-time
- Deliver outstanding service experience to all stakeholders
- Deliver professional and friendly viewings extracting relevant information by appropriate questioning to enable the sales team to close the deal
- Proactively seek feedback and resolve customers queries at first touch
- Build relationships with customers through regular communication to ensure capture of any upselling opportunities
- Manage centre standards to the highest level
- Conduct pre-event inspections of all meeting rooms and show offices prior to a customer viewing or meeting room booking
- Oversee customer move ins smoothly and in line with customer requirements
- Ad hoc duties as and when required by the General Manager
- Ensure the capture of billing for all revenue
- Identify and upselling all NewFlex services
- To have a comprehensive understanding and ensure compliance with the NewFlex health and safety policy and processes
- Complete all iAuditor checks and resolve any issues within acceptable timeframes
- Management of the accident book and the reporting of all incidents, accidents and near misses. Compliance with RIDDOR
- Review and update as necessary the emergency evacuation procedures
- Ensure appropriate health and safety arrangements are in place to minimise risks and provide for safe working conditions for all building users
- Ensure all building related issues are reported via the property portal and oversee remedial actions, as required, are completed in a timely manner
- Arranging all annual mandatory H&S requirements for the centre and ensure certification is uploaded to the property portal in a timely manner
- Strict monitoring of contractors to ensure their working practices are in line with our policies and processes
- General administration and coordinating of contractors for planned works
- Ensure the centre operates in line with company policies, procedures and processes
- Maintain up to date knowledge of GDPR and AML legislation and ensure the business follows mandatory requirements
- Escalate identified issues and risks to the General Manager
- Working with Centre Operations Manager and Compliance Manager to ensure that all customer agreements are current, correct and accompanied by the correct supporting documentation.
- Validating customer identification to ensure adherence to AMLR policy
- Work with the Compliance Manager to ensure our virtual customers are managed and operate in line with our virtual policy
- Complete all mandatory training modules annually: - Data Protection Awareness, Healthy Working, Fire Safety Plus, Health & Safety Induction , Whistleblowing, Cyber Security, Fraud Prevention, Anti Money Laundering , Anti Bribery and Code of Conduct.
- Previous customer service experience is essential
- Minimum Grade C in English and Maths (or equivalent)
- Confident user of Microsoft office 365 (Word, Excel and Outlook)
- Fire Marshal (Training provided)
- First Aid at Work Certificate (Training Provided)
- Planning and organising
- Building relationships
- Excellent communicator
- Resilient and embraces change
- Team player
- £25,000 per annum
- 33 days Annual Leave (including Bank Holidays)
- Birthday Off
- Volunteering Days
- Discounted Private Medical Insurance Cover
- Life Assurance
- Income Protection Insurance
- Payroll Giving
- Cycle Scheme
- NEST Pension Scheme
- Employee Assistance Programme
- Annual Flu Jabs
- Eye Tests
- Training Support Package
- Enhanced Maternity, Adoption, Shared Parental and Paternity Pay
- Annual Professional Membership Subscription
Department Operations
Job Type Full time
Contract Type Permanent
Salary £25,000