Medical Secretary

• Providing an efficient and timely secretarial service to assigned consultants and any other associated teams.
• Liaising with patients on a daily basis, handling queries and arranging admissions as and when required, in a professional and courteous manner
• Liaising with insurance companies and other external agencies, as appropriate
• Production of medical letters, operation/clinic notes and discharge summaries.
• Arranging completion of claim forms, if required, with relevant consultant, ensuring all financial paperwork is kept up to date
• Developing good working relationships with consultants, administration teams, nursing staff and any other departments
• Manage outpatient bookings, where required, ensuring the appointments process runs smoothly
• Manage Consultants' records and filing
• Undertake all work in accordance with company hospital policies and procedures. Ensuring familiarity with the Health and Safety at Work Act, including manual handling and fire procedures
• To maintain confidentiality of all information acquitted with regard to patients, consultants and staff and not on any account disclose information about the affairs of the hospital, its subsidiaries or associates
• Provide and receive patient information, ensuring that all patient information is provided, received and recorded in accordance with the Data Protection Act and Spire policies.
• To present a professional, smart image at all times, ensuring adherence to hospital uniform policy
• Carry out any other duty that reasonably falls within the general nature and level of responsibility of the post.

• RSA Standard or equivalent is desirable
• Audio Typing Skills
• Track record of successful delivery in a similar role, with experience in a wide range of secretarial duties.
• Excellent interpersonal and communication skills.
• Ability to build and maintain effective working relationships, both internally and externally
• Strong focus on delivering and meeting customer expectations, with the ability to handle difficult situations
• Confident telephone manner with the ability to communicate with a wide range of customers at all levels
• The ability to work effectively as part of a team.
• High degree of accuracy and a methodical approach to workload.
• IT literate with full working knowledge of the MS Office suite of products with an advanced working knowledge of Excel, including formulas and V look ups.
• Able to work under pressure and to tight deadlines.
• Ability to work on own initiative and prioritise demanding workloads accordingly.
• Ability to act with tact and discretion and appreciate the confidentiality implications when dealing with personal information.

• 35 days annual leave inclusive of bank holidays
• Employer and employee contributory pension with flexible retirement options
• 'Spire for you' reward platform - discount and cashback for over 1000 retailers
• Free Bupa wellness screening
• Private medical insurance
• Life assurance

Spire Healthcare